Amy Goetz
Hartland,WI
Summary
Dedicated Dental Assistant with proven expertise in sterilization techniques and patient comfort, honed at Midwest Dental. Excelled in enhancing patient care through effective chairside assistance and meticulous attention to infection control, contributing to patient satisfaction. Known for exceptional multitasking abilities and a professional demeanor, consistently delivering high-quality support to dental staff and patients alike.
Overview
23
23
years of professional experience
Work History
Dental Assistant
Midwest Dental
Oconomowoc
07.2022 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for several different procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate instruments and supplies needed for procedures.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary sterilized instruments and required items.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as appointment scheduling to support office operations efficiently.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Improved patient care with meticulous attention to instrument sterilization and preparation.
- Assisted in emergency dental procedures, providing critical support in high-pressure situations.
- Enhanced patient rapport by consistently delivering compassionate and professional care.
- Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
- Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
- Improved dental procedure outcomes with accurate preparation of restorative and crown materials.
- Assisted in dental radiography, ensuring safety and accuracy for diagnostic purposes.
- Collaborated with dental team to develop treatment plans, ensuring patient needs were met comprehensively.
- Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
- Prepared treatment areas for patient care, ensuring sterile and organized environment.
- Supported dental procedures, ensuring efficient operation and patient satisfaction.
- Conducted inventory management to maintain essential supplies, avoiding procedural delays.
- Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
- Increased office efficiency by maintaining patient records with up-to-date information.
- Facilitated patient education on oral hygiene practices, contributing to improved dental health.
- Streamlined digital x-ray processing, reducing wait time for diagnosis and treatment planning.
- Enhanced team productivity by providing timely assistance during complex dental procedures.
- Prepared and sterilized instruments and materials for use by dentists.
- Monitored patient comfort and safety during dental procedures.
- Prepared patient X-rays and images for review by dentist.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for casts and impressions.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Staged tray for procedures by arranging dental instruments and equipment.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Helped dentists restore teeth by applying permanent and temporary restorative materials and crowns.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
Mail Carrier
USPS
Hartland, WI
09.2019 - 06.2022
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled mail and packages with care to prevent damage during delivery.
- Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.
- Helped maintain a clean work environment in the post office facility by participating in regular cleaning tasks as needed.
- Participated in ongoing USPS training programs to stay current on postal service procedures, regulations, and best practices for efficient mail delivery.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Streamlined mail carrier operations by effectively using handheld scanners to track package status and confirm deliveries.
- Contributed to increased postal revenue by promoting and selling USPS products and services during daily deliveries.
- Ensured timely delivery of mail to residential and commercial addresses, maintaining high customer satisfaction.
Dental Assistant
Delafield Family Dental
Delafield, WI
03.2002 - 02.2015
Education
Certified Dental Assistant - Dental
Dr. Grant Lemke Dental Assistant School
Hartland, WI12.1997
Skills
- Dental impressions
- Treatment room setup
- Sterilization techniques
- Infection control proficiency
- Sanitation protocols
- Restorative procedures
- Dental staff assistance
- Dental staff support
- Dental records
- Strong manual dexterity
- Patient intake procedures
- Patient data gathering
- Taking X-rays
- Stress management techniques
- Dental procedure preparation
- Strong writing and verbal skills
- Infection control procedures
- Four-handed procedures
- Radiography safety
- Patient schedule management
- Chairside assistance
- Certified in CPR/AED
- Dental Terminology
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Health and Safety Regulations
- Preventive Care
- Professionalism
- Time management abilities
- Patient comfort
- Postoperative education
Timeline
Dental Assistant
Midwest Dental
07.2022 - Current
Mail Carrier
USPS
09.2019 - 06.2022
Dental Assistant
Delafield Family Dental
03.2002 - 02.2015
Certified Dental Assistant - Dental
Dr. Grant Lemke Dental Assistant School