Amy Golden
Monterey,CA
Summary
Experienced coordinator and supervisor with a demonstrated history of success in communication driven fields. Skilled in account management, event planning, hospitality and hiring. Recognized by managers for customer service skills, networking, ability to build rapport with clients, vendors and adaptability.
Overview
16
16
years of professional experience
Work History
Pro/ Tool Rental Department Supervisor
Home Depot
Seasdie, CA
01.2022 - Current
- Created and maintained highest volume PRO store in the district.
- Promoted culture focused on encouraging staff to develop skills and abilities within the company.
- Worked directly with district Pro Captain and SASM to maintain and excell PRO penetration within store 6967.
- Built relationships with current PRO customers to maintain business as well as Find, Know and Grow additional PRO's.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained new employees on overall company SOP and department-specific policies and procedures.
- Oversaw all store departments complicated issues and difficult customers when managers needed.
- Used weekly scorecard and store pulse to analyze company growth and optimize operational and specialty department strategies.
- Oversaw daily operational performance and overall profitability for store 6967 Tool Rental Department.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Millworks Supervisor
Home Depot
Seaside, CA
07.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues and worked with SASM to maintain excellent customer service
- Achieved results by working with staff to meet established targets.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve areas of opportunity
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced rules and regulations outlined in company SOP to set forth expectations
Pro Account Specialist
Home Depot
San Jose, CA
06.2020 - Current
- Provided a best-in-class customer experience across all transactional channels and platforms
- Coordinated with internal teams weekly to deliver solutions that meet customers’ needs and identify opportunities to grow existing accounts
- Develop and maintain one on one relationships with Home Depot’s top 300 customers for store 1861 and 6967
- Creatively and proactively pursued new business creating new revenue equaling to over 1 million in sales in a 6 month period
- Worked directly with all store department supervisors, merchandising department and vendor representatives to ensure product availability for Pro managed customers with high spending accounts
- Transitioned more than 200 top Pro customers to a new “Perks” account
- Other daily duties included processing orders (online and over the phone), returns, handling customer complaints (de-escalation), creating quotes and tracking of orders.
Event Coordinator
Nutanix
San Jose, CA
01.2019 - 08.2020
- Created a vendor portfolio to include over 70 local restaurants and catering companies
- Developed budgets and established event logistics from event inception to day of event execution
- Planned and coordinated over 30 high end special events, 15 Holiday themed brunches and over 400 catered daily lunch for 1,500 employees in three different buildings simultaneously with multiple vendors for each event/ daily lunch
- Supervised up to 75 servers, bartenders and vendors for a single event
- Continuously train and monitor my food service employees to ensure that all records, policies, regulations, services, health and safety procedures of the company are being followed
- Responsible for all aspects of lunch and event management; including budget, vendor contracts, deposits, payments and staffing
- Supported coordination of social media platform event marketing to include SLACK, Intranet and website content
- Developed budgets and established event logistics from event inception to day of event execution
- Managed event budgets ranging from $4,000- $113,000, while saving company up to 35% on each event or daily lunch service.
Store Manager
Australia Product Company
Santa Clara, CA
08.2016 - 01.2019
- Tasked with planning, monitoring and maximizing Australian Products Co’s budget, product inventory, purchasing and sales
- Schedule weekly meetings with Owner, assistant manager and web developer to identify problem areas, ways to improve services and address persistent customer issues
- Administer payroll, billing and all vendor payments
- Tasked with training and orienting all new personnel
- Work to resolve all customer concerns on product quality, payment problems, service issues, advanced product reservations and questions on discounting policies.
Assistant Production Director Solutions
Office Interiors
07.2018 - 08.2018
- Assist the Production Director in all daily planning and duties
- Create production orders and work directly with design department to insure customer satisfaction
- Dispense daily job site duties to all warehouse employee’s
- Finalize all instillation jobs to match timesheets with final job cost.
Shipping Specialist
Australia Product Company
Santa Clara, CA
09.2014 - 09.2016
- Successfully shipped up to 100 individual packages per day utilizing knowledge in operating computer programs, data management, shipping and receiving, and operating online purchasing system application by Amazon to accurately perform tasks
- Operated multi-phone line system and handled up to 100 customer calls per day utilizing superior conflict resolution, communication skills and business operation knowledge to ensure customer satisfaction and positive experience
- Closely partnered with event coordinators of multiple big businesses to assist in organizing large themed parties – utilizing networking ability, active listening skill, product knowledge and customer service to assess needs and links to products that matched desired outcome.
Production Director
Mapleton Broadcasting Co, Obispo
San Luis, CA
06.2010 - 10.2011
- Directly helped companies (such as Toyota, Mazda, Laguna Seca Race Way, and T-Mobile) increase revenue and profit by successfully working with each company’s sales and marketing agents to produce radio advertisements that reached over 52,000 listeners
- Utilized networking and positive interpersonal communication skills to develop successful and lasting business relationships with clients which provided revenue to the broadcasting companies
- Successfully managed, supervised, and trained new on-air radio personalities to maintain high quality of professional performance to ensure each staff member complied with applicable radio broadcasting laws
- Conducted numerous off-site marketing events (remote production) to provide promotional assistance to numerous businesses and helping them increase revenue and profit.
Program Director
Buckley Broadcasting
Monterey, CA
01.2006 - 05.2010
- Received multiple promotions – started career as intern in 2006 and promoted to Program Director in 2008 as a result of positive work ethics, ability to work well with other staff members, outstanding customer service, and aptitude to learn
- Strong background in remote promotions, on-air radio hosting, offsite emcee performance, and advertisement productions
- Recognized by management staff for exemplary skills in production, marketing, sales, and advertisement helping small and big business grow revenue and profit
- Organized radio community service by creating anti-gang violence that reached over 50,000 listeners at any given time.
Education
High School Diploma -
General Ed AA Cabrillo College, Pacific Grove Adult School
Skills
Priority management
Timeline
Pro/ Tool Rental Department Supervisor
Home Depot
01.2022 - Current
Millworks Supervisor
Home Depot
07.2021 - Current
Pro Account Specialist
Home Depot
06.2020 - Current
Event Coordinator
Nutanix
01.2019 - 08.2020
Assistant Production Director Solutions
Office Interiors
07.2018 - 08.2018
Store Manager
Australia Product Company
08.2016 - 01.2019
Shipping Specialist
Australia Product Company
09.2014 - 09.2016
Production Director
Mapleton Broadcasting Co, Obispo
06.2010 - 10.2011
Program Director
Buckley Broadcasting
01.2006 - 05.2010
High School Diploma -
General Ed AA Cabrillo College, Pacific Grove Adult School