Amy Golden
Mustang,Oklahoma
Summary
Highly skilled and enthusiastic professional with more than 23 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office teams. Contribute to high-volume medical practices by providing exceptional patient care and service.
Overview
27
27
years of professional experience
Work History
Senior Clinic Manager
Dermatology
12.2012 - Current
- Direct day to day duties/activities of 23 staff at clinic, ensuring high level of productivity.
- Supervise schedules of 8 Providers, up to 11 Residents and Laser Technicians, who together see approximately 140 patients daily.
- Preform human resource responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, salary adjustments, resolution of employee concerns, disciplinary counseling, terminations, and employee time clock system.
- Assist faculty with identifying and analyzing work processes and work flows for clinic functions and implement consistent improvements.
- Created Clinic Policy/Information Manual.
- Development annual budget of one million dollars.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Respond to physician concerns and provide problem resolution as appropriate.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Worked with Pharmacy Director to implement 340B program in Dermatology prior to move to hospital space.
Externship Coordinator
ATI Career Training Center
03.2010 - 12.2012
- Provided Executive Director and Director of Education with administrative oversight of non-instructional activities related to students externship.
- Coordinated start dates and schedules for clinic rotations for roughly 158 Medical and Dental Students, assigned students to clinics for their 200 hours, and maintained all aspects related to externship.
- Evaluated each Medical/Dental Assisting students' progress attainment of training objectives using standardized assessment tools.
- Created and maintained spreadsheets, databases, and other software applications to effectively administer and coordinate students’ progress.
- Recruited Clinics to participate in externship program and executed over 100 affiliation agreements with Medical and Dental Clinics.
- Evaluated each clinic to ensure they were OSHA compliant to insure students would be learning in a safe appropriate environment and quality of care.
- Maintained highest externship to hire percentage in company at 70%, which is 30% above required percentage of Institution’s credentialing body.
- Responsible for ensuring compliance with all state and federal regulations for trade schools for medical and dental students while on clinical rotation.
- Received Award for Outstanding Commitment and Leadership Skills.
Practice Consultant
Dr. A Sam Coury
11.2008 - 03.2010
- Managed restoration of practice following burglary
- Re-instillation of Dentrix program software.
- Created accurate tracking system for accounts receivable and insurance claims.
- Facilitated new hire training for clinical and administrative staff.
- Boosted success of the practice by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
Clinical Manager
Edmond Oral and Maxillofacial Surgery Center
10.1996 - 06.2008
- Supervised 6 surgical assistants and 4 front office staff, created and presented performance evaluations.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Selected, promoted and terminated staff members.
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Implemented and coordinated on-going training for employees.
- Managed office schedule and scheduled all hospital cases.
Education
Associate of Science - Nursing
Oklahoma State University
Oklahoma City, OK2001
Skills
- Employee Performance Evaluations
- Employee Recruitment and Hiring
- Service Improvements
- Policy and Program Development
- Budget Planning
- Operating Plans Development
Timeline
Senior Clinic Manager
Dermatology
12.2012 - Current
Externship Coordinator
ATI Career Training Center
03.2010 - 12.2012
Practice Consultant
Dr. A Sam Coury
11.2008 - 03.2010
Clinical Manager
Edmond Oral and Maxillofacial Surgery Center
10.1996 - 06.2008
Associate of Science - Nursing
Oklahoma State University
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