Amy Golia
Mathis,TX
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in demanding and fast-paced environments. Skilled in prioritizing tasks, managing time effectively and managing critical decisions under pressure. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance along with effectively managing multi-tasking, customer service, appointment scheduling, an d problem-solving.
Overview
19
19
years of professional experience
Work History
Clinic Manager
Nextcare Urgent Care
10.2017 - Current
- Oversee daily clinic operations, ensuring efficient workflow and adherence to polices and procedures.
- Manage and supervise clinic staff, including recruitment, training, scheduling, and performance evaluations.
- Resolve patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Monitor clinic budget, manage expenses, and oversee billing and coding processes to ensure accurate financial reporting.
- Conduct regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Ensure clinc compliance with healthcare regulations, policies, and procedures.
- Maintain and manage medical supplies and equipment inventory.
- Implement quality improvement initiatives to enhance patient care and clinic efficiency.
- Generate and analyze reports on clinic performance, patient demographics, and financial metrics.
- Organize and participate in community health events, increasing clinic visibility and fostering stronger relationships with the local community.
Medical Secretary/Surgical Scheduler Coordinator
Orthopedic Specialists
09.2012 - 06.2017
- Managed patient schedules and coordinated appointments for multiple surgeons.
- Maintained detailed patient records and ensured confidentiality in compliance with HIPPA regulations.
- Assisted in pre-operative and post-operative patient education and care instructions.
- Processed insurance authorizations and verified patient coverage for surgical procedures.
- Managed a call volume of 30-50 calls per day from patients, doctors, and insurance companies.
- Maintained the doctors Outlook calendar to update surgeries and meetings.
- Managed depositions, payments, and approvals for Workers Compensation surgeries and final impairment ratings.
Medical Assistant
Guilford Family Practice
09.2006 - 10.2012
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Education
High School Diploma -
Branford High School
Branford, CT06-2000
Medical Assistant Program
Branford Hall Career Institute
Branford, CT06-2002
Skills
- Staff management
- Budget management
- Quality improvement
- Data analysis
- Inventory management
- Customer service
- Conflict resolution
- Team building
- Time management
- Operations management
- Critical thinking
Timeline
Clinic Manager
Nextcare Urgent Care
10.2017 - Current
Medical Secretary/Surgical Scheduler Coordinator
Orthopedic Specialists
09.2012 - 06.2017
Medical Assistant
Guilford Family Practice
09.2006 - 10.2012
High School Diploma -
Branford High School
Medical Assistant Program
Branford Hall Career Institute
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