AMY GOMEZ
Summary
Experienced and results-driven Licensed Commercial Lines Specialist with 28 years of expertise in the insurance industry. Proven track record of successfully managing complex commercial insurance portfolios and providing exceptional client service. Skilled in analyzing risks, negotiating policies, and ensuring compliance with regulations. Seeking a position to leverage strong industry knowledge, excellent communication skills, and attention to detail in delivering tailored insurance solutions and driving customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
NEXT INSURANCE: COMMERCIAL LINES SERVICE AND SALES
TIVLY INSURANCE AGENCY
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
LICENSED COMMERCIAL LINES SPECIALIST
CX Insurance Services, Inc
01.2022 - Current
- Enhanced client satisfaction by providing timely and accurate policy information and addressing their concerns.
- Assisted in developing marketing strategies for new business opportunities, contributing to company growth.
OFFICE MANAGER
Allstate
01.2019 - 01.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
LICENSED SALES AND SERVICE STAFF, PERSONAL LINES
The Isaac Group
01.2018 - 01.2020
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
LSA 4 CUSTOMER SERVICE
Tim O'Grady State Farm
01.2016 - 01.2018
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
Education
Life and Health Insurance Licensure -
Hondo's College of Business
Westerville, OH01.1997
Property and Casualty Insurance Licensure -
Hondros College of Business
Westerville, OH04.1996
Real Estate
West Virginia University
Parkersburg, WV01.1994
Skills
- Excellent Communication
- Time Management
- Work From Home
- Productivity
- Software Proficient
- Microsoft Office
- Task Prioritization
- Calm Under Pressure
- Written Communication
- Research
- Problem Resolution
- Supervision and leadership
Timeline
LICENSED COMMERCIAL LINES SPECIALIST
CX Insurance Services, Inc
01.2022 - Current
OFFICE MANAGER
Allstate
01.2019 - 01.2022
LICENSED SALES AND SERVICE STAFF, PERSONAL LINES
The Isaac Group
01.2018 - 01.2020
LSA 4 CUSTOMER SERVICE
Tim O'Grady State Farm
01.2016 - 01.2018
NEXT INSURANCE: COMMERCIAL LINES SERVICE AND SALES
TIVLY INSURANCE AGENCY
Life and Health Insurance Licensure -
Hondo's College of Business
Property and Casualty Insurance Licensure -
Hondros College of Business
Real Estate
West Virginia University
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