Amy Gonzales
Tyler,TX
Summary
Upbeat, customer-focused Sales Associate with 5+ years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
12
12
years of professional experience
Work History
Server
Buffalo Wild Wings
Yukon, OK
03.2021 - 11.2022
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Provided exceptional service to high volume of daily customers.
- Provided excellent customer service to ensure satisfaction.
- Cleaned tables and chairs to prepare dining area for next customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Addressed complaints to kitchen staff and served replacement items.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked food before serving it to customers.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Delivered food orders promptly and courteously.
Sales Associate
Burke's Outlet
Canton, Tx
01.2020 - 02.2021
- Located items for customers by checking sister stores and online options
- Resolved customer concerns using strong communication and conflict management skills
- Helped customers navigate store, complete sales and process returns
- Explained promotions and special offers to customers
- Lifted, pushed, and pulled up to 25 pounds regularly
- Rotated stock through clearance markdowns and special sales promotions
- Processed credit card payments and accurately handled cash
- Handled stressful situations professionally and multitasked with ease
- Created great customer experiences through personalized sales support
- Demonstrated selling experience in a fast paced, service oriented retail setting
- Used feedback from customers and personal observations to better capitalize on sales opportunities
- Managed multiple tasks simultaneously while meeting deadlines
- Quickly and efficiently processed payments and made accurate change
- Met or exceeded individual sales goals and key performance indicators (KPIs)
- Maintained a calm demeanor and managed issues professionally and according to company standards
- Adapted to changing priorities and unexpected situations
- Developed customer base by delivering consistent customer service
- Assisted with receiving, pricing and merchandising
- Boosted sales by building attractive displays and merchandising products
- Accomplished multiple tasks in a fast-paced environment
- Worked independently but within a team environment.
Sales Associate
Walmart
Terrell, Tx
09.2012 - 04.2014
- Delivered fast and friendly service regarding questions and service complaints
- Maintained customer satisfaction by addressing customer needs and resolving concerns
- Assisted customers in resolving product problems regarding usage or repair
- Handled customer inquiries, billing questions, payments, and service requests
- Met inbound customer needs while maintaining strict performance targets
- Updated records with all interactions and customers transactions
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Sold products to customers during routine service calls using strong cross-selling abilities
- Avoided revenue losses with diligent attention to customers' needs and complaints.
Phone Agent
Winning strategies
Canton, Tx
05.2011 - 08.2012
- Offered actionable solutions for customer concerns by following internal database prompts and company scripts
- Accepted and processed applications for new services
- Answered incoming calls, chat messages, and email communications to handle Insurance concerns
- Delivered accurate organizational information, including products, services, and procedures
- Handled needs of numerous callers per day with friendly greetings and knowledgeable support
- Safeguarded customer data by observing all information security policies and confidentiality guidelines.
Education
GED -
Oklahoma State Department of Education
Oklahoma City, OK09-2022
Skills
- Strong communication
- Customer service
- Transaction processing
- Promotional support
- Service-oriented
- Meeting deadlines
- Data Entry
- Work Planning and Prioritization
- Client Interactions
- Call Handling
- Telephone Etiquette
- Customer Assistance
- Payment Processing
- Product Upselling
- Order Processing
- Customer Needs Assessment
- Product Sales
- Upselling
- Stocking and Receiving
- Fitting Room Maintenance
- Positive and Professional
- Teamwork and Collaboration
- Listening Skills
- Display Setup
- Reliable and Punctual
- Cash Register Operation
References
References available upon request.
Timeline
Server
Buffalo Wild Wings
03.2021 - 11.2022
Sales Associate
Burke's Outlet
01.2020 - 02.2021
Sales Associate
Walmart
09.2012 - 04.2014
Phone Agent
Winning strategies
05.2011 - 08.2012
GED -
Oklahoma State Department of Education