Amy Gonzales
Healthcare Manager
Eagan,MN
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
10
10
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work History
Supervisor, Medical Record Retrieval Operations
Blue Cross Blue Shield Of Minnesota
Eagan, MN
06.2017 - Current
- Managing release of information requests-medical record retrieval and record check-in work streams to ensure timely submission of records for internal and external coding teams. Applied effective tracking of requests, ongoing assessment of timelines, and driving efforts to ensure department goals for successful and accurate medical record retrieval and coding are met. Maintained project completeness at 93% or higher.
- Coordinate, track, and update process flows and training materials for medical record retrieval initiatives, ensuring process timeliness, information accuracy, and compliance with processes to protect PHI are followed.
- Assist internal and external stakeholders to troubleshoot and assist in resolution of any logistical or technical issues regarding records requests and management. Played key role in development of new processes and tracking system improvements to support best practices in medical record storage and document management procedures. Identify process issues and contribute to design of solutions; proactively implement process improvements.
- Manage and maintain medical record retrieval software tool and PHI repository. This includes providing subject matter expertise in tool functionality, maintaining appropriate user access, loading and maintenance of new project set ups including chase file import
- Supervises medical record retrieval team including interviewing and hiring employees and contractors following required EEO and Affirmative action guidelines and ensuring employees receive proper on-boarding and training.
- Conducts performance evaluations, and is responsible for managing employees, including skill and career development, policy administration, performance management, employee relations and cost control.
- Supervises contract staff (10-30) and works with manager to provide ongoing feedback to staff augmentation vendor as well as internal vendor management/procurement team on vendor performance.
Director of Human Resources
McKenzie County Healthcare System
Watford City, ND
06.2015 - 11.2016
- Conducted HR oversight of nursing home, hospital and clinic comprising of 100 staff
- Built and developed HRIS module in Kronos. Customized HRIS system to company needs, particularly m application and hiring system, as well as trained all management on use of HR module. Reduced paper waste and consumption by uploading all paper data and information into HRIS system.
- Accessed and manipulated HRIS/Kronos module to create spreadsheets of data, track staff credentialing, nursing licenses and pull various data for reporting purposes.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Structured compensation and benefits according to market conditions and budget demands.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and on-boarding.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Participated in multiple committees such as senior administration, QI, retirement plans, and headed up customer service committee.
- Organized training as site lead for transition into new EHR system.
Office Assistant Manager
Trinity Health
Minot, ND
09.2013 - 06.2015
- Managed 11 clinics, 21 employees and 18 physicians.
- Assure departmental compliance with policies and procedures by conducting audits and giving feedback to staff.
- Work with physician and nursing/nurse manager staff to resolve operational issues.
- Meet with new physicians to discuss working hours, types of appointments and time needed for appointments.
- Monitors provider billing delays in Accelacapture and works with providers as necessary to assure billing is completed timely for professional clinic services.
- Reviews and researches variety of business office reports including insurance denials due to registration errors.
Education
Associate of Science - Health Information Technician
Rasmussen College
Lake Elmo, MN 08.2020 - 06.2021
Certificate - Medical Billing And Coding, CCA
Rasmussen College
Lake Elmo, MN 10.2017 - 09.2018
Bachelor of Arts - Healthcare Administration
Ashford University
San Diego, CA 01.2013 - 03.2015
Associate of Science - Mathematics And Science
Allan Hancock College
Santa Maria, CA 01.2008 - 12.2012
High School Diploma -
Casa Roble Fundamental High School
Orangevale, CA 09.1996 - 01.2000
Skills
Priority management
Certification
CCA - Certified Coding Associate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Anyone who keeps the ability to see beauty in every age of life really never grows old.
Franz Kafka
Timeline
Associate of Science - Health Information Technician
Rasmussen College
08.2020 - 06.2021
CCA - Certified Coding Associate
01-2019
Certificate - Medical Billing And Coding, CCA
Rasmussen College
10.2017 - 09.2018
Supervisor, Medical Record Retrieval Operations
Blue Cross Blue Shield Of Minnesota
06.2017 - Current
Director of Human Resources
McKenzie County Healthcare System
06.2015 - 11.2016
Office Assistant Manager
Trinity Health
09.2013 - 06.2015
Bachelor of Arts - Healthcare Administration
Ashford University
01.2013 - 03.2015
Associate of Science - Mathematics And Science
Allan Hancock College
01.2008 - 12.2012
High School Diploma -
Casa Roble Fundamental High School
09.1996 - 01.2000