Amy Gonzalez
Killeen,TX
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
14
14
years of professional experience
Work History
Sales Floor Associate
Walmart
Killeen, TX
02.2022 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Stocked merchandise, clearly labeling items, and arranging according to stores blueprint.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
25Q Multichannel Transmission Systems Operator
US Army
Fort Hood, TX
01.2010 - 07.2014
- Tracked leave, personnel action and pay inquiries for over 180 personnel.
- Verified unit financial and monthly reports.
- In-processed and out-processed soldiers
- Constructed memorandums.
- Participated as part of the lead operations department during field training exercises.
- Filed documents and booked training rooms for the company.
- Assisted in cleanup of the buildings, stocked bathrooms and office supply for the company.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Maintained a clean reception area, including lounge and associated areas.
- Organized all new hire, security and temporary paperwork.
Education
Bachelor of Science - Psychology
Excelsior College
Albany, NY05.2016
Skills
- Excellent communication skills
- Customer service-oriented
- Accurate and detailed
- Flexible
- Excellent organizational skills
- Experience with diverse populations
- Works well under pressure
- Professional phone etiquette
- Pleasant demeanor
- Social media knowledge
Timeline
Sales Floor Associate
Walmart
02.2022 - Current
25Q Multichannel Transmission Systems Operator
US Army
01.2010 - 07.2014
Bachelor of Science - Psychology
Excelsior College