Amy Gonzalez
McHenry,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills such as working under pressure and adapting to new situations and challenges.
Overview
4
4
years of professional experience
Work History
Patient Support Associate
NorthShore University HealthSystem - Skokie Hospital
Mundelein, IL
01.2022 - Current
- Provided support to patients by scheduling appointments and assisting with service registration.
- Provided patients with information about available services and resources.
- Responded to patient inquiries via phone, email, and in-person.
- Coordinated follow-up care instructions with healthcare providers.
- Performed data entry tasks for patient records and insurance information.
- Managed front desk operations including answering phones, greeting visitors, and directing them to the appropriate personnel or department.
- Conducted intake interviews with new patients to collect necessary information for registration process.
- Maintained a high level of confidentiality when dealing with sensitive patient health information.
- Collaborated with medical staff to ensure optimal quality of care for each patient.
- Assisted in resolving billing issues by providing accurate documentation as needed.
- Facilitated communications between medical staff and patients regarding test results, treatments plans, medications.
- Verified insurance coverage before scheduling appointments or procedures.
- Organized paperwork accurately according to regulations and standards set by the organization.
- Ensured that all forms were completed correctly prior to submission.
- Provided support during treatment sessions by helping patients understand instructions given by the healthcare provider.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Collaborated with clinical and administrative staff to meet patient needs.
- Explained policies, procedures and services to patients.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Obtained informed consent and payment documentation from patients and filed in system.
Cashier/Representative
Toyota Motor Manufacturing
Fox Lake, IL
08.2020 - 11.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
Sales Associate
Dressbarn
Palatine, IL
06.2020 - 08.2020
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Analyzed customer feedback data to recommend improvements in service quality.
Education
High School Diploma -
Grant Community High School
Fox Lake, IL05-2020
Skills
- Appointment Scheduling
- Medical terminology knowledge
- Follow-up skills
- Personal care assistance
- Deescalating
- Communicating to Patients and Families
- Calm and Effective Under Pressure
- Evaluating Quality of Care
- Documenting and Recording Information
- Resolving Problems
- Caring and Empathetic
- Time Management
- System updates
- Problem-Solving
- Bilingual
Languages
Spanish
Professional
Accomplishments
- Service Award values
Timeline
Patient Support Associate
NorthShore University HealthSystem - Skokie Hospital
01.2022 - Current
Cashier/Representative
Toyota Motor Manufacturing
08.2020 - 11.2020
Sales Associate
Dressbarn
06.2020 - 08.2020
High School Diploma -
Grant Community High School
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