Amy Gonzalez
San Antonio,TX
Summary
Reliable and punctual retail sales professional with outstanding customer service skills and relationship-building strengths. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Highly organized and hardworking with good communication and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Cashier
Wing Stop
07.2021 - 02.2022
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
Babysitter
09.2020 - 06.2023
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Pet Sitter
Multiple Families
09.2022 - 06.2023
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
- Communicated professionally with pet owners via phone, email, and text.
Education
Esthetician License -
Ogle School Hair Skin And Nails
San Antonio02.2024
High School Diploma -
Wagner High School
San Antonio, Texas05.2023
Skills
- Honest and Trustworthy
- Positive Attitude
- Punctual and Reliable
- Flexible Schedule
- Client Communication
- Customer Service
- Regular Availability
- Valid Driver's License
Reading, Drawing, Museums, Hiking, Church, Volunteering
In my free time I am voracious reader, often reading 4+ books in a month. I also enjoy nature, all things art related such as going to museums and drawing. I often volunteer at my church where I have attended regularly for many years.
Languages
Spanish
Native or Bilingual
Timeline
Pet Sitter
Multiple Families
09.2022 - 06.2023
Cashier
Wing Stop
07.2021 - 02.2022
Babysitter
09.2020 - 06.2023
Esthetician License -
Ogle School Hair Skin And Nails
High School Diploma -
Wagner High School