Amy Gonzalez
Baytown,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Navient BPO
, Remote
09.2023 - 04.2024
- Provide comprehensive assistance to customers with program-related inquiries, ensuring a clear understanding and facilitating their application processes
- Maintain accurate and up-to-date CRM records for all interactions, enhancing customer service and operational efficiency
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Expeditor/Purchaser
Cajun Industries, LLC
Houston, TX
01.2018 - 01.2022
- Oversaw equipment and personnel, maintaining seamless operational workflow
- Administered clerical duties such as compiling equipment and time & materials reports, as well as coordinating material orders
- Directed on-site material management and procurement, enhancing process efficiency
- Developed relationships with vendors to ensure prompt delivery of materials at competitive prices.
- Verified purchase orders, invoices and packing slips for correctness.
- Reviewed delivery documents and orders and reported errors to supervisor.
Front and Back Desk Clerk
Dr. Tydings OBGYN
Covington, LA
10.2014 - 08.2017
- Administered patient intake procedures, coordinated appointment scheduling, and executed various administrative responsibilities to maintain office efficiency
- Facilitated communication by proficiently managing multi-line phone systems, processing faxes, and verifying insurance details, ensuring seamless operational flow
Administrator Assistance
Center for Better Living
Franklinton, LA
10.2010 - 10.2014
- Facilitated office operations by proficiently managing phone communications, maintaining filing systems, and performing accurate data entry
- Maintained client records with a high degree of confidentiality and attention to detail, ensuring up-to-date and organized documentation
- Streamlined billing procedures, contributing to a more efficient financial workflow within the organization
Education
High School Diploma -
East St. John High School
Reserve, LASkills
- Multitasking
- Active Listening
- Problem Solving
- Organized & Detail-Oriented
- Written and Verbal Communication
- Customer Service
- Computer Literacy (Microsoft Office Suite)
- Data Entry
- Billing Processes
- Clerical Work
- Medical Office
- Scheduling
- Insurance Verification
- Accounts Payable/Receivable
- Supervisory Skills
- Construction Knowledge
- Purchasing Experience
- Shipping and receiving
Timeline
Customer Service Representative
Navient BPO
09.2023 - 04.2024
Expeditor/Purchaser
Cajun Industries, LLC
01.2018 - 01.2022
Front and Back Desk Clerk
Dr. Tydings OBGYN
10.2014 - 08.2017
Administrator Assistance
Center for Better Living
10.2010 - 10.2014
High School Diploma -
East St. John High School
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