Amy Gonzalez
customer service
Killeen,TX
Summary
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Overview
24
24
years of professional experience
Work History
Salesfloor Associate
Wal-Mart Neighborhood Market
Killeen, TX
02.2022 - Current
- Greeted customers upon entering store and provided assistance in locating desired items.
- Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
- Provided knowledgeable product information to customers regarding features, benefits, and usage instructions.
- Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.
- Performed inventory counts on a regular basis to ensure accurate stock levels.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Communicated and coordinated planogram execution with store management.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Built product displays and placed appropriate signage for merchandise.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Placed prices and descriptive signage to enhance displays and promote items.
Narrator
ACX Audiobook Creation Exchange
06.2014 - 01.2022
- Recording voice over projects for authors to help bring their books alive
- Successfully recorded and edited ten books to date
- Each book ranging from thirty minutes to nine hours
- Removing background noise and normalizing volumes
- Proficient in ProTools; Audacity and iMovie
Administrative Assistant
US Army
Camp Humphreys, Korea
06.2011 - 08.2014
- Tracked leave, personnel action and pay inquiries for over 180 personnel
- Verified unit financial and monthly reports
- In-processed and out-processed soldiers
- Constructed memorandums
- Participated as part of the lead operations department during field training exercises
- Filed documents and booked training rooms for the company
- Assisted in cleanup of the buildings, stocked bathrooms and office supply for the company
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
- Answered and managed incoming and outgoing calls while recording accurate messages
- Maintained a clean reception area, including lounge and associated areas
- Organized all new hire, security and temporary paperwork
- Logged, tracked, and created vouchers of all government credit cards in the Battalion for over 1,000 soldiers
Radio System Operator
US Army
Camp Humphreys, S Korea
01.2010 - 06.2011
- Kept up maintenance of the vehicles, while performing weekly services
- Trained and assisted incoming soldiers on equipment and company policies
- Secured and encrypted lines for military personal while preparation for deployments
- Distributed and tracked military radios to soldiers
- Built communications site in under three hours
- Ran cables for the internet's and phone lines, provided internet and phone services for up to 30 personnel
On Site Document Specialist
IKON Office Solutions
03.2004 - 09.2009
- Processed incoming and outgoing mail via DHL, UPS and FED-EX for Firms such as CHOP, PFM, The Hoyle Law Firm, Deloitte and Touche, and Duane Morris
- Ordered and distributed office supplies while adhering to a fixed office budget
- Managed office supplies, vendors, organization and upkeep
- Directed guests and routed deliveries and courier services
- Opened and properly distributed incoming mail
- Provided duplication, scanning, and multiple binding machines
- Produced oversized documents well as mounting
- Collaborated with clients to ensure the delivery of efficient, high-quality service
- Managed high call volume with tact and professionalism
- Addressed and resolved customer product complaints empathetically and professionally
Pitney Bowes Management
08.2000 - 03.2004
- Handled and operated all office services for the litigation department at Duane Morris LLP
- Trained new employees and helped company upon transferring
- In charge of opening of new sites
- Managed the fax department/ assisted in the management of the copying department
- Opened and closed the duplication and fax department when needed
- Prepared briefs for trials
- Sent faxes to national and international fax numbers
Education
Master of Science - Marriage Couples and Family Counseling
Walden Unitversity
Minneanoplis, MN01-2025
Bach of Science - Psycholgy
Excelsior College
Albany, NY01.2016
Criminal Justice -
Community Collge of Phila
01.2008
Skills
- Professional phone etiquette
- Excellent communication skills
- Customer service-oriented
- Accurate and detailed
- Flexible
- Excellent organizational skills
- Experience with diverse populations
- Works well under pressure
- Pleasant demeanor
- Social media knowledge
- Customer Service
- Customer Assistance
- Time Management
- Merchandising and Display
- Organizational Skills
Timeline
Salesfloor Associate
Wal-Mart Neighborhood Market
02.2022 - Current
Narrator
ACX Audiobook Creation Exchange
06.2014 - 01.2022
Administrative Assistant
US Army
06.2011 - 08.2014
Radio System Operator
US Army
01.2010 - 06.2011
On Site Document Specialist
IKON Office Solutions
03.2004 - 09.2009
Pitney Bowes Management
08.2000 - 03.2004
Master of Science - Marriage Couples and Family Counseling
Walden Unitversity
Bach of Science - Psycholgy
Excelsior College
Criminal Justice -
Community Collge of Phila