Amy Gonzalez
Denver,CO
Summary
Driven professional with a robust background in housecleaning at Self Employed Web and customer service roles, including a trainer position at Qualfon. Excelled in developing training materials, enhancing customer satisfaction, and maintaining high sanitation standards. Skilled in deep cleaning and effective communication, demonstrating a commitment to quality assurance and client relations. Achieved significant improvements in service delivery and team competency.
Overview
2024
2024
years of professional experience
Work History
Housecleaning
Self Employed Web
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Adhered to professional house cleaning checklist.
Reservation Agent
Brett Robinson
06.2023 - 09.2023
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Customer Service Representative Trainer
Qualfon
12.2015 - 05.2018
- Developed customized training materials tailored to individual learning needs, ensuring a higher retention rate among trainees.
- Implemented regular refresher courses for seasoned customer service representatives to maintain high levels of competency and adaptability within the ever-changing industry landscape.
- Stayed current on industry trends and best practices in customer service, incorporating this knowledge into updated training materials and methodologies.
- Delivered engaging presentations covering various aspects of customer service best practices, resulting in enhanced knowledge retention among participants.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- I also took supervisor readiness so I could become a floor supervisor.
Education
GED - High School Administration
Job Core
Clearfield, UT04.1998
Skills
- Cleaning and sanitization
- Customer service
- Housekeeping
- Bathroom sanitation
- Health and safety compliance
- Deep cleaning expertise
- Payment collection
- Quality assurance controls
- Teamwork
- Excellent oral and written communication
- Customer-oriented
- Complex Problem-solving
- Staff training
- Guest relations
- Detail-oriented
- Product knowledge
Timeline
Reservation Agent
Brett Robinson
06.2023 - 09.2023
Customer Service Representative Trainer
Qualfon
12.2015 - 05.2018
Housecleaning
Self Employed Web
GED - High School Administration
Job Core
Similar Profiles
Audree AllenAudree Allen
Freelance Video Editor at Self Employed WebFreelance Video Editor at Self Employed Web
Marc FontMarc Font
Owner Fontastic Painting at Self Employed WebOwner Fontastic Painting at Self Employed Web
Rocco UrbanczykRocco Urbanczyk
Professional Landscaper at Self Employed WebProfessional Landscaper at Self Employed Web