Amy Gonzalez
Baytown,TX
Summary
Dedicated professional with a strong focus on attention to detail and exceptional customer service. Proven ability to maintain accurate records and support team efficiency in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Donor Support Technician
CSL Plasma Center
Baytown, TX
08.2025 - Current
- Maintained accurate records of donor information using electronic management systems.
- Assisted in donor screening processes to ensure compliance with safety protocols.
- Provided exceptional customer service to donors during their plasma donation experience.
- Conducted routine maintenance and calibration of equipment used in plasma collection.
- Supported team members in daily operations to enhance efficiency and workflow.
Deli Associate
HEB Grocery Store
Mont Belvieu, TX
08.2022 - 01.2025
- Greeted customers, providing exceptional service and answering inquiries promptly.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Maintained cleanliness and organization of deli counter and storage areas.
- Prepared and sliced meats, cheeses, and other deli products to customer specifications.
Education
No Degree -
Lee College
Baytown, TXAssociate of Applied Science - Radiology
Houston City College
Houston, TX05-2026
High School Diploma -
Barbers Hill High School
Mont Belvieu, TX05-2022
Skills
- Data entry
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Adaptability and flexibility
Certification
- AART License - 2029
- Certified Phlebotomist, NHA - 2025
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Donor Support Technician
CSL Plasma Center
08.2025 - Current
Deli Associate
HEB Grocery Store
08.2022 - 01.2025
No Degree -
Lee College
Associate of Applied Science - Radiology
Houston City College
High School Diploma -
Barbers Hill High School