Amy Gonzalez
ALLENTOWN,PA
Summary
Service-oriented professional experienced in managing customer orders and maintaining store cleanliness in high-volume environments. Delivered exceptional service and accuracy in handling orders and payments, demonstrating thorough knowledge of fast food operations and food safety. Committed to enhancing customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Sales Associate
Tillys
Allentown, PA
10.2025 - 03.2026
- Assisted customers with product selection and provided exceptional service.
- Maintained store appearance by organizing merchandise and displays.
- Operated point-of-sale system for efficient transaction processing.
- Participated in inventory management to ensure stock availability.
- Trained new associates on store policies and procedures.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Deli Clerk
Costco Wholesale
ALLENTOWN, PA
09.2024 - 12.2025
- Assisted customers with selections, offering product information to ensure informed choices.
- Prepared deli meats and cheeses to meet customer specifications and enhance satisfaction.
- Sliced meats and cheeses and weighed deli items for customers.
- Operated slicing machines to ensure product consistency and safety.
- Followed health and safety regulations during food handling processes.
- Performed opening and closing duties, restocking supplies and cleaning work areas to maintain a safe and efficient environment.
Sever
Chipole
ALLENTOWN, PA
05.2025 - 09.2025
- Provided exceptional customer service in a fast-paced restaurant environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
Giant direct
Giant Supermarket
Allentown, PA
03.2022 - 09.2024
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Addressed customer complaints professionally, enhancing overall service quality.
- Processed returns and exchanges per company policy, ensuring customer satisfaction.
- Greeted customers and provided friendly customer service.
- Completed day-to-day duties accurately and efficiently.
Sever
Rita's
Allentown, Pennsylvania
03.2021 - 10.2021
- Provided exceptional customer service in a fast-paced restaurant environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Delivered food orders promptly and courteously.
Education
William Allen High School
ALLENTOWN, PASkills
- Slicing machine operation
- Food safety compliance
- Inventory management
- Product knowledge
- Customer relationship management
- Customer support
- Team collaboration
- Problem solving
- Effective communication
Timeline
Sales Associate
Tillys
10.2025 - 03.2026
Sever
Chipole
05.2025 - 09.2025
Deli Clerk
Costco Wholesale
09.2024 - 12.2025
Giant direct
Giant Supermarket
03.2022 - 09.2024
Sever
Rita's
03.2021 - 10.2021
William Allen High School