Amy Goodlander
Calera,OK
Summary
Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
Overview
14
14
years of professional experience
Work History
QuickBooks Consultant
MyGigCX
04.2023 - 01.2024
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
- Managed client relationships through regular check-ins and updates on project progress.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Average of 30 calls per day depending on length of resolution.
Bartender/Restaurant Bar Manager
Holly's Border Bar
03.2016 - 08.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to positive work environment through effective teamwork and communication with colleagues.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
Clinical Appeals Coordinator
Versalus Health
06.2021 - 05.2022
- Enhanced appeal resolution rates by thoroughly reviewing and analyzing case documentation.
- Streamlined appeals process for increased efficiency through consistent tracking and monitoring of cases.
- Collaborated with cross-functional teams, resulting in improved communication and quicker resolutions.
- Maintained comprehensive knowledge of regulatory guidelines to ensure compliance within appeals department.
- Provided exceptional customer service by promptly responding to inquiries from appellants and other stakeholders.
- Participated in regular meetings with management to provide updates on case status and discuss potential improvements in processes.
Insurance Agent/Producer
Aflac
04.2020 - 04.2022
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Ranked #2 Sales Agent in first two months of being licensed.
Bartender
Choctaw Casino & Resort
03.2018 - 09.2018
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Store Manager
AT&T
07.2010 - 02.2014
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Even being in a small town far away from DFW (120 miles), same area as DFW, my store was often ranked top three if not higher of stores during my employment.
Education
Licensed in Life And Health Insurance - Life And Health Insurance
A.D. Banker
Remote04.2020
High School Diploma -
Comanche High School
Comanche, TX05.2006
Skills
- Staff Management
- Performance Tracking
- Operations Analysis
- Requirements Gathering
- Management Coaching
- Employee Management
- Continuous Improvement
- Client rapport
Timeline
QuickBooks Consultant
MyGigCX
04.2023 - 01.2024
Clinical Appeals Coordinator
Versalus Health
06.2021 - 05.2022
Insurance Agent/Producer
Aflac
04.2020 - 04.2022
Bartender
Choctaw Casino & Resort
03.2018 - 09.2018
Bartender/Restaurant Bar Manager
Holly's Border Bar
03.2016 - 08.2023
Store Manager
AT&T
07.2010 - 02.2014
Licensed in Life And Health Insurance - Life And Health Insurance
A.D. Banker
High School Diploma -
Comanche High School