Amy Gordon

• Created and maintained patient medical records, ensuring accuracy and compliance with regulations.
• Answered incoming calls from patients inquiring about their upcoming appointments, or requesting changes to existing ones.
• Maintained a high level of customer service when interacting with patients over the phone or in person.
• Answered phone calls and take messages for Medical staff members.

Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.

• Tracked invoices and payments to ensure the accuracy of accounts receivable and payable information.
• Responded to customer inquiries via phone or email in a professional manner.
• Answered phone calls, responded to emails, routed mail, and coordinated courier services.
• Processed payroll accurately, ensuring all employees were paid on time.
• Performed light housekeeping tasks related to the client's care, such as laundry and changing linens.
• Encouraged independence while promoting self-care skills such as bathing, grooming, and toileting needs.
• Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
• Provided emotional support to clients during difficult times.
• Provided emotional support for clients who were experiencing depression or anxiety due to their illness, or disability.
• Monitored vital signs, including blood pressure, temperature, and pulse rate.
• Prepared meals according to dietary requirements, and assisted with feeding when necessary.

• Assisted senior stylists with complex color formulations.
• Advised clients on how to maintain their new hairstyles at home.
• Engaged with customers by providing friendly conversation during services.
• Collaborated with other professionals in the beauty industry.
• Trained new staff members on salon policies and procedures.
• Performed haircuts, coloring, highlighting and styling techniques.
• Managed appointments through scheduling software program.
• Maintained cleanliness of salon equipment and tools.
• Maintained accurate records of customer services provided.
• Attended continuing education classes to stay up-to-date with trends in the industry.

• Managed incoming calls while providing information or transferring callers to appropriate personnel.
• Scheduled appointments between clients and customers and internal staff members.
• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Maintained supply inventory for office area, ordering items as needed and stocking shelves.
• Assisted with filing of medical records and documents, maintaining accurate electronic files.
• Processed referrals for specialist care when requested by physicians or patients.
• Verified insurance coverage for appointments and collected co-payments as required.
• Answered phones promptly and directed calls appropriately.
• Greeted and checked in patients, updating patient information in computer system.