Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Gould

Romeo

Summary

Licensed Esthetician. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Front Desk Coordinator

Modern Dermatology & Aesthetics
08.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
  • Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
  • Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
  • Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Kept accounts in balance and ran daily reports to verify totals.

Office Manager

Adjusting To Health
05.2022 - 03.2023
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Answered phones to respond to customer questions, provide information and schedule appointments.
  • Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
  • Performed electric muscle stimulation, ultrasound, and mechanical traction.
  • Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.

Business Owner

Alpha Armament Company
01.2021 - 12.2022
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Capitalized on social media platforms to increase market awareness and recruit sales agents.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Optimized team hiring, training and performance.
  • Input income and expense details into database to track business finances and address variances.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Provided outstanding coaching to employees to boost productivity.

Business Owner

Rite-Way Auto Reconditioning
01.2014 - 12.2022
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Trained and motivated employees to perform daily business functions.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Coached and mentored employees through effective recruitment, hiring and goal setting methods.
  • Drafted invoices for completed work.
  • Provided exceptional customer service to customers, increasing customer loyalty
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.

Chiropractic Assistant

Purdy Chiropractic Of Rochester
01.2013 - 09.2017
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Performed electric muscle stimulation,performed x-ray, mechanical traction.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Scheduled patient appointments for busy chiropractic practice
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.

Education

No Degree - Lash Extension Certification

Lash Dolls
Clinton Twp, MI

Certificate - Esthetics

Grondin's College of Cosmetology
Lapeer, MI
06.2023

High School Diploma -

Oxford High School
Oxford, MI
06.2000

Skills

  • Change and Growth Management
  • Employee Motivation and Performance
  • Customer Service
  • Executive Leadership
  • Attention to Detail
  • Professional Networking
  • Driven and Determined
  • Thrive Under Pressure

Timeline

Front Desk Coordinator

Modern Dermatology & Aesthetics
08.2023 - Current

Office Manager

Adjusting To Health
05.2022 - 03.2023

Business Owner

Alpha Armament Company
01.2021 - 12.2022

Business Owner

Rite-Way Auto Reconditioning
01.2014 - 12.2022

Chiropractic Assistant

Purdy Chiropractic Of Rochester
01.2013 - 09.2017

No Degree - Lash Extension Certification

Lash Dolls

Certificate - Esthetics

Grondin's College of Cosmetology

High School Diploma -

Oxford High School
Amy Gould