Licensed Esthetician. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Front Desk Coordinator
Modern Dermatology & Aesthetics
08.2023 - Current
Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Kept accounts in balance and ran daily reports to verify totals.
Office Manager
Adjusting To Health
05.2022 - 03.2023
Maintained computer and physical filing systems.
Created, maintained and updated filing systems for paper and electronic documents.
Updated reports, managed accounts, and generated reports for company database.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Developed and maintained successful relationships with vendors, suppliers and contractors.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
Developed procedures to establish accurate and organized check-in and check-out processes.
Answered phones to respond to customer questions, provide information and schedule appointments.
Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
Performed electric muscle stimulation, ultrasound, and mechanical traction.
Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
Business Owner
Alpha Armament Company
01.2021 - 12.2022
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Capitalized on social media platforms to increase market awareness and recruit sales agents.
Kept all building areas and equipment functional and well-organized to promote business performance.
Optimized team hiring, training and performance.
Input income and expense details into database to track business finances and address variances.
Reconciled daily sales, returns and financial reports in QuickBooks.
Provided outstanding coaching to employees to boost productivity.
Business Owner
Rite-Way Auto Reconditioning
01.2014 - 12.2022
Put together realistic budgets based upon costs and fees for successfully operating business.
Trained and motivated employees to perform daily business functions.
Promoted business via social media to generate leads and maximize brand identity.
Coached and mentored employees through effective recruitment, hiring and goal setting methods.
Drafted invoices for completed work.
Provided exceptional customer service to customers, increasing customer loyalty
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assisted in recruiting, hiring and training of team members.
Chiropractic Assistant
Purdy Chiropractic Of Rochester
01.2013 - 09.2017
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Performed electric muscle stimulation,performed x-ray, mechanical traction.
Sanitized, restocked and organized exam rooms and medical equipment.
Scheduled patient appointments for busy chiropractic practice
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Education
No Degree - Lash Extension Certification
Lash Dolls
Clinton Twp, MI
Certificate - Esthetics
Grondin's College of Cosmetology
Lapeer, MI
06.2023
High School Diploma -
Oxford High School
Oxford, MI
06.2000
Skills
Change and Growth Management
Employee Motivation and Performance
Customer Service
Executive Leadership
Attention to Detail
Professional Networking
Driven and Determined
Thrive Under Pressure
Timeline
Front Desk Coordinator
Modern Dermatology & Aesthetics
08.2023 - Current
Office Manager
Adjusting To Health
05.2022 - 03.2023
Business Owner
Alpha Armament Company
01.2021 - 12.2022
Business Owner
Rite-Way Auto Reconditioning
01.2014 - 12.2022
Chiropractic Assistant
Purdy Chiropractic Of Rochester
01.2013 - 09.2017
No Degree - Lash Extension Certification
Lash Dolls
Certificate - Esthetics
Grondin's College of Cosmetology
High School Diploma -
Oxford High School
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