Amy Gragg
Summary
Strategic clinical leader and Adult Nurse Practitioner with over 20 years of experience in long-term care and population health initiatives. Expertise in clinician onboarding, clinical education, multidisciplinary team leadership, and workflow optimization. Developed standardized training programs, improved operational efficiency, and enhanced patient outcomes through evidence-based practices. RN background includes compliance-focused documentation oversight and support for clinical trials, emphasizing healthcare innovation and patient outcome improvement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Dir. Of Clinician Development
Eventus WholeHealth
Concord, NC
11.2014 - Current
- Led enterprise-wide clinician development strategy for multi-state healthcare organization, enhancing onboarding, training, workflow optimization, and professional development for clinicians and clinical support staff.
- Direct and mentor a team of clinician trainers and educators, ensuring standardized training delivery, clinical consistency, and alignment with organizational goals and best practices.
- Designed and implemented scalable onboarding programs for nurse practitioners, physicians, medical assistants, and care coordinators, supporting rapid organizational growth across multiple states.
- Developed comprehensive orientation curriculum including clinical workflows, documentation standards, psychotropic medication management, compliance requirements, and patient-centered care best practices.
- Spearheaded redesign of clinician and medical assistant onboarding processes, reducing training time while improving readiness, retention, and operational efficiency.
- Collaborated with executive leadership to identify workforce development needs and implement performance improvement initiatives, aligning with long-term strategic growth objectives.
- Lead clinician workflow optimization initiatives focused on reducing administrative burden, improving provider efficiency, and increasing time dedicated to patient care.
- Partner with operational, compliance, and EMR teams to improve documentation workflows, streamline processes, and enhance clinical efficiency through technology and automation.
- Create and facilitate live training sessions, virtual learning programs, seminars, podcasts, case studies, and ongoing educational initiatives for clinicians across multiple regions.
- Provide subject matter expertise in long-term care clinical operations, onboarding strategy, compliance standards, and clinician performance development.
- Conducted workflow analysis and process improvement initiatives, focusing on enhancing clinical productivity, improving patient outcomes, and fostering interdisciplinary collaboration.
- Support leadership development and coaching for clinical leaders, emphasizing communication, empathy-based leadership, accountability, and team engagement.
- Played a key role in scaling clinician education infrastructure during significant company expansion, contributing to organizational growth from startup operations to a large multi-state provider group.
Nurse Practitioner
Matrix Medical Network
08.2012 - 12.2015
- Performed prospective annual health risk assessments for Medicare Advantage Program members in their homes in the Charlotte, NC area
- Educated patients and families on illness management, medication adherence, and healthy lifestyle choices to minimize future health risks
- Mentored new employees through training development and delivery, fostering team competency and confidence
- Conducted training sessions and supervised new employees to enhance skills and performance.
- Participated in leadership teleconferences with regional team members to discuss strategic initiatives.
Nurse Practitioner
Physicians Eldercare
06.2005 - 06.2012
- Provided comprehensive primary care to geriatric patients in long-term care, skilled nursing, assisted living, and post-acute care settings.
- Managed complex chronic medical conditions in elderly populations, including dementia, depression, anxiety, behavioral disturbances, cardiovascular disease, diabetes, and chronic pain, to enhance patient health outcomes.
- Evaluated cognitive, functional, and behavioral status of elderly patients and implemented evidence-based treatment plans to optimize quality of life and safety.
- Performed medication management and monitoring in accordance with regulatory guidelines and best practices for geriatric behavioral health.
- Conducted routine follow-up visits, acute evaluations, hospital follow-ups, and transitional care management to ensure continuity of care and minimize rehospitalizations.
- Collaborated with interdisciplinary teams including physicians, nursing staff, therapists, social workers and external partners for excellent healthcare delivery tailored to the patient.
- Participated in quality improvement initiatives to reduce polypharmacy and enhance patient care delivery, leading to improved behavioral health outcomes.
- Utilized EMR systems to maintain timely, compliant, and accurate clinical documentation while supporting quality metrics and regulatory standards.
- Developed strong relationships with facility administrators, nursing leadership, patients, and families to support collaborative care and positive clinical outcomes.
Education
MSN - Adult/Gerontological Nurse Practitioner program
University of North Carolina Greensboro
12.2004
BSN -
University of Oklahoma College of Nursing
05.2000
B.S. - psychology
Oklahoma State University
05.1998
Skills
- Clinician Education & Development
- Training program strategy
- Provider Onboarding & Orientation
- Educator training
- LTC clinical expertise
- Population Health Initiatives
- Clinical Operations Support
- Quality improvement
- Workflow Optimization
- Project Planning & Implementation
- Change management
- Clinical Workflow Standardization
- EMR Training & Implementation
- Leadership Development
- Multidisciplinary Team Leadership
- Hiring & Talent Development
- Performance coaching
- Clinical communication
- Clinical Documentation Review
- Behavioral Health Coordination
Certification
- American Nurses Credentialing Center (ANCC) - Adult Nurse Practitioner Board Certification
- North Carolina Board of Nursing (NCBON) - Registered Nurse
- Basic Life Support for the Healthcare Provider (BLS)
Timeline
Dir. Of Clinician Development
Eventus WholeHealth
11.2014 - Current
Nurse Practitioner
Matrix Medical Network
08.2012 - 12.2015
Nurse Practitioner
Physicians Eldercare
06.2005 - 06.2012
MSN - Adult/Gerontological Nurse Practitioner program
University of North Carolina Greensboro
BSN -
University of Oklahoma College of Nursing
B.S. - psychology
Oklahoma State University