Amy Graham
DesMoines,IA
Summary
Proven leader and skilled forklift operator, adept in warehouse safety and quality control, significantly enhancing productivity at Amazon. Demonstrates exceptional attention to detail and leadership qualities, fostering team efficiency and workplace safety. Achieved notable improvements in material handling processes, ensuring high standards of cleanliness and operational excellence.
Experienced Food Service Worker knowledgeable about batch cooking, food safety and nutrition. Strong track record of reliability, accuracy and efficiency in all tasks. Maintains superior performance in both individual and team-focused duties.
Overview
18
18
years of professional experience
Work History
Associate
Amazon
06.2021 - Current
- Worked safely around moving machinery.
- Consistently lifted materials weighing as much as 50 pounds.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, lifting devices, or other transport vehicles.
- PIT (forklift) license
- EPJ license
- TDR trained
- Learning Ambassador
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Cook/Dietary Aide
Parkridge Specialty Care
03.2017 - 06.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
- Enhanced flavor and presentation of traditional dishes with creative twists, receiving positive feedback from patrons.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Managed opening and closing shift kitchen tasks.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
Dietary Mgr. CDM,CFPP
Fountain West Health Care
04.2006 - 02.2017
- Purchased food supplies for department according to budget limitations.
- Improved patient satisfaction by developing and implementing well-balanced, nutritious meal plans tailored to individual dietary needs.
- Conducted regular audits of food storage areas, ensuring adherence to cleanliness and food safety protocols.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Follow strict menus & recipes for specialized diets.
- Ensure a clean & sanitized kitchen for proper food safety.
- Maintained compliance for annual state surveys. Which ensured proper kitchen sanitation, diets followed & customer satisfaction.
Education
High School Diploma -
Lenox High School
Lenox, IA05.1993
Skills
- Strong work ethic
- Fast paced environment
- Leadership qualities
- Workplace Safety
- Lifting and sorting
- Warehouse Safety
- Heavy Lifting
- Loading and unloading
- Workplace Cleanliness
- Warehouse environment safety
- Material Handling
- Quality Control
- Forklift Operation
- Attention to Detail
- Self-Motivated and Disciplined
- Punctual and Dependable
- Pallet Jacks
- Unpacking merchandise
- Physical Strength and Stamina
- Truck loading and unloading
- Food handling
- Food Preparation
- Strong attention to safe food handling procedures
- Sanitation
- Hospitality and service industry background
- Kitchen equipment operation and maintenance
- Sanitation Practices
- Contamination prevention
- Food plating and presentation
- Allergen awareness
- New Hire Training
- Nutrition Awareness
- Food spoilage prevention
- Recipes and menu planning
- Special Diets Knowledge
- Menu Planning
- Operations Management
- Cleaning and sanitation
- Food safety knowledge
- ServSafe (expired)
- Special Dietary Needs Understanding
- Health Code Compliance
Timeline
Associate
Amazon
06.2021 - Current
Cook/Dietary Aide
Parkridge Specialty Care
03.2017 - 06.2021
Dietary Mgr. CDM,CFPP
Fountain West Health Care
04.2006 - 02.2017
High School Diploma -
Lenox High School