Amy Graham
Biloxi,MS
Summary
Dedicated professional with extensive experience in upholstery and garment alterations. Skilled in team management and workflow optimization, ensuring exceptional customer satisfaction and high-quality craftsmanship in every project. Exceptional customer service background with emphasis on team building, work flow optimization, and increasing/retaining high occupancy.
Overview
2027
2027
years of professional experience
Work History
Upholsterer/Maintenance Technician
Scarlet Pearl Casino
D'Iberville, MS
08.2017 - Current
- Reupholstered furniture, ensuring high-quality finishes and adherence to design specifications.
- Operated sewing machines and hand tools for fabric cutting and stitching tasks.
- Collaborated with design team to select appropriate materials for various projects.
- Conducted repairs on damaged upholstery, restoring items to original condition.
Seamstress
Gulf Coast Wardrobe
D'iberville, MS
08.2016 - 02.2026
- Designed and constructed custom garments based on client specifications and preferences.
- Operated industrial sewing machines to ensure high-quality stitching and finishing.
- Implemented modifications and alterations to existing garments for improved fit and style.
- Collaborated with team members to streamline production processes, enhancing efficiency.
- Managed inventory of fabrics and supplies, ensuring timely availability for projects.
- Altered and hemmed bridal and formal garments to create custom-fitted styles.
Seamstress
Buckle
Biloxi, MS
05.2018 - 11.2025
- Operated industrial sewing machines for efficient fabric assembly and finishing processes.
- Altered and hemmed Jeans to create custom-fitted styles.
- Collaborated with clients to assess needs, providing personalized fitting consultations.
- Maintained high-quality control standards through thorough inspection of finished products.
- Streamlined production processes by implementing new techniques, reducing turnaround time for custom orders.
Production Worker/Sales Associate
Twisted Cocktail Tree/Adelic Designs
Saint Martin, MS
11.2015 - 12.2021
- Operated machinery to produce high-quality tshirts and jewelry products efficiently.
- Assembled components for various designs following strict quality standards.
- Monitored production processes to ensure compliance with safety regulations.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
Sales Associate/Key Holder Supervisor
Torrid Clothing Store
Gulfport, MS
08.2016 - 12.2017
- Assisted customers with product selection and sizing to enhance shopping experience.
- Maintained store organization and cleanliness to create inviting atmosphere for shoppers.
- Processed transactions accurately using point-of-sale system, ensuring efficient checkout process.
- Collaborated with team members to achieve sales goals and promote store promotions effectively.
- Provided product knowledge and styling advice to customers, increasing satisfaction and loyalty.
- Handled inventory management tasks, including restocking shelves and conducting stock counts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Seamstress/Sales Associate
David's Bridal
Mobile, AL
05.2011 - 05.2016
- Executed precise alterations and adjustments for bridal gowns to ensure perfect fit.
- Collaborated with designers to create custom wedding attire based on client specifications.
- Maintained high-quality standards through thorough fabric inspection and stitching techniques.
- Trained junior seamstresses on advanced sewing methods and best practices in garment construction.
Human Resources Auditor/ Receptionist/Customer Care Representative
Waste Pro
Gautier, MS
03.2015 - 11.2015
- Conducted comprehensive audits to ensure compliance with regulatory standards and internal policies.
- Developed audit plans to assess operational effectiveness and identify areas for improvement.
- Collaborated with cross-functional teams to streamline auditing processes and enhance accuracy.
- Analyzed financial records to detect discrepancies and recommend corrective actions.
- Implemented innovative strategies to optimize audit workflows, improving overall efficiency and effectiveness.
- Resolved customer inquiries through effective communication across multiple channels.
- Maintained accurate records of customer interactions 150 calls a dayusing CRM software.
Cage Casier/Hotel Front Desk Agent
IP Casino Resort & Spa
Biloxi, MS
10.2012 - 01.2015
- Processed cash transactions efficiently and accurately at gaming tables and slot machines.
- Maintained compliance with regulatory standards, ensuring secure handling of funds.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new staff on cash handling procedures and operational protocols.
- Collaborated with security teams to ensure safety protocols during high-volume transactions.
- Implemented improved cash handling processes to enhance efficiency and reduce errors.
Office Manager/Shipping and Receiving Clerk/Seamstress
Caroline's Treasures/The-Store.com
Mobile, AL
05.2002 - 01.2012
- Oversaw daily office operations, ensuring efficiency and productivity across departments.
- Developed and implemented streamlined administrative processes to enhance workflow effectiveness.
- Managed scheduling and coordination of meetings, optimizing time management for executives.
- Supervised office staff, providing mentorship and training to improve team performance.
- Implemented inventory management systems, reducing discrepancies and improving accuracy in stock levels.
- Handled vendor relations, negotiating contracts to secure favorable terms for services and supplies.
- Coordinated company events and activities, fostering team collaboration and engagement among employees.
- Ensured compliance with health and safety regulations, maintaining a safe work environment for all staff.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Office Manager
American Fleet Services
Theodore, AL
10.2001 - 07.2005
- Streamlined office operations by implementing efficient scheduling and resource allocation processes.
- Coordinated communication between departments to enhance workflow and improve project outcomes.
- Managed inventory control systems to ensure availability of essential office supplies and equipment.
- Developed training programs for new staff, improving onboarding efficiency and team integration.
- Managed daily office operations, ensuring efficiency and smooth workflow across departments.
- Evaluated vendor contracts, negotiating terms to secure favorable agreements for service procurement.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
VIP Services Representative/Cage Cashier/Player's Club Representative
Isle of Capri Casino
Biloxi, MS
01.1997 - 09.2001
- Delivered exceptional customer service to VIP guests, ensuring personalized experiences and satisfaction.
- Managed guest inquiries and requests promptly, enhancing overall guest engagement and loyalty.
- Coordinated special events for high-profile clients, facilitating seamless execution and memorable experiences.
- Collaborated with various departments to resolve issues quickly, maintaining a high standard of service delivery.
- Facilitated communication between VIP guests and hotel management to ensure all needs were met during their stay.
- Contributed to the development and implementation of policies and procedures aimed at enhancing overall quality of service provided by the VIP team.
- Worked closely with sales and marketing teams to develop targeted promotions aimed at attracting high-profile clientele.
Gift Shop Cashier
Union 76 Truck Stop
Grand Bay, AL
05.1990 - 05.1991
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Maintained clean and organized sales floor to enhance customer experience.
- Assisted customers with product selection, CB Radio checks and inquiries, fostering positive interactions.
- Managed cash drawer, ensuring accurate balance at end of shifts.
Night Manager/Night Auditor
Holiday Inn/Admiral Semmes
Mobile, AL
2011 - 2013
- Supervised night operations, ensuring seamless guest experiences and adherence to hotel standards.
- Managed 2 properties at once team schedules, optimizing staff coverage and enhancing operational efficiency during night shifts.
- Trained new staff on operational protocols, promoting consistency in service delivery and safety practices.
- Developed emergency response procedures, enhancing safety protocols for guests and staff during night operations.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Created nightly shift task lists to assign duties to each employee.
- Resolved guest complaints promptly, maintaining high satisfaction levels and fostering positive relationships.
- Conducted nightly audits of financial reports, ensuring accuracy and compliance with hotel policies.
Lead Night Auditor/Night Auditor/Manager
Ramada
Biloxi, MS
1997 - 1999
- Supervised night audit processes to ensure accuracy in financial reporting.
- Trained and mentored junior staff on auditing procedures and customer service excellence.
- Managed nightly operations, including front desk duties and guest inquiries resolution.
- Implemented improvements to streamline expense tracking and revenue reconciliation.
- Analyzed daily financial reports to identify discrepancies and recommend corrective actions.
- Enhanced guest satisfaction by addressing concerns promptly and effectively during overnight hours.
- Coordinated with management to streamline communication between departments during night shifts.
Reservations Manager/Front Desk Supervisor/PBX Switchboard Operator
The Tutwiler Hotel/Grand Heritage Hotels
Birmingham, AL
1995 - 1997
- Managed all aspects of guest reservations, ensuring accuracy and efficiency.
- Coordinated group bookings and special requests to enhance guest experiences.
- Trained staff on reservation systems and customer service protocols.
- Analyzed booking patterns to optimize room allocation and pricing strategies.
- Led weekly meetings to review performance metrics and address operational challenges.
- Collaborated with sales team to drive promotional campaigns and increase occupancy rates.
- Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
- Managed team of reservation agents, ensuring high-quality service and accurate bookings.
- Participated in industry events or networking opportunities to build relationships with travel partners or industry professionals for referral business generation purposes.
- Analyzed booking trends to forecast occupancy rates accurately, informing revenue management decisions.
- Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Negotiated contracts with corporate clients for preferred rates or allotments, strengthening partnerships and generating additional revenue streams.
- Operated multi-line PBX system to manage incoming and outgoing calls efficiently.
- Directed calls to appropriate departments, ensuring prompt customer service response.
- Assisted with troubleshooting technical issues related to phone systems and equipment.
- Trained new hires on PBX operations and call handling protocols for consistency.
Front Desk Agent
Crowne Plaza Birmingham
Birmingham, AL
1995 - 1995
- Greeted and assisted guests during check-in and check-out processes, ensuring positive first impressions.
- Managed room reservations using property management system, optimizing occupancy rates.
- Addressed guest inquiries and resolved issues promptly, enhancing customer satisfaction.
- Collaborated with housekeeping to maintain room standards and timely availability for guests.
- Processed payments and maintained accurate financial records, ensuring compliance with hotel policies.
- Trained new front desk staff on operational procedures and customer service best practices.
Front Desk Agent/Lead Night Auditor
Hampton Inn By Hilton
Daphne, AL
1993 - 1995
- Responded to guest inquiries and resolved issues promptly to enhance satisfaction.
- Coordinated room assignments and maintained accurate booking records using hotel management software.
- Supervised night audit operations ensuring accuracy in financial reporting.
- Mentored and scheduled junior auditors, enhancing team performance and knowledge transfer.
Night Auditor/Manager in Charge
Red Roof Inn Hotel
Mobile, AL
1991 - 1993
- Audited nightly financial transactions for accuracy and compliance.
- Managed guest check-ins and check-outs efficiently during overnight shifts.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Maintained accurate records of room availability and reservations systems.
- Coordinated with housekeeping staff to optimize room readiness and cleanliness.
- Processed payments and reconciled cash drawers at shift end.
- Monitored security systems to ensure guest safety throughout the night.
- Assisted in training new staff on operational procedures and customer service standards.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Education
High School Diploma -
Mobile County High School
Grand Bay, AL1990
No Degree - Pre-Law
Mobile College
Mobile, ALNo Degree - Early Elementary/Early Childhood Education
University of South Alabama
Mobile, ALSkills
- Strong attention to detail
- Customer Service-oriented
- Effective multitasking
- Microsoft Office Suite
- Team management
- Documentation and control
- Schedule management
- Relationship building
- Exceptional communication
- Inventory control
- Hotel operations
- Audit compliance
- Property management systems
- Teamwork and collaboration
- Time management
- Office administration
Timeline
Seamstress
Buckle
05.2018 - 11.2025
Upholsterer/Maintenance Technician
Scarlet Pearl Casino
08.2017 - Current
Seamstress
Gulf Coast Wardrobe
08.2016 - 02.2026
Sales Associate/Key Holder Supervisor
Torrid Clothing Store
08.2016 - 12.2017
Production Worker/Sales Associate
Twisted Cocktail Tree/Adelic Designs
11.2015 - 12.2021
Human Resources Auditor/ Receptionist/Customer Care Representative
Waste Pro
03.2015 - 11.2015
Cage Casier/Hotel Front Desk Agent
IP Casino Resort & Spa
10.2012 - 01.2015
Seamstress/Sales Associate
David's Bridal
05.2011 - 05.2016
Office Manager/Shipping and Receiving Clerk/Seamstress
Caroline's Treasures/The-Store.com
05.2002 - 01.2012
Office Manager
American Fleet Services
10.2001 - 07.2005
VIP Services Representative/Cage Cashier/Player's Club Representative
Isle of Capri Casino
01.1997 - 09.2001
Gift Shop Cashier
Union 76 Truck Stop
05.1990 - 05.1991
Night Manager/Night Auditor
Holiday Inn/Admiral Semmes
2011 - 2013
Lead Night Auditor/Night Auditor/Manager
Ramada
1997 - 1999
Reservations Manager/Front Desk Supervisor/PBX Switchboard Operator
The Tutwiler Hotel/Grand Heritage Hotels
1995 - 1997
Front Desk Agent
Crowne Plaza Birmingham
1995 - 1995
Front Desk Agent/Lead Night Auditor
Hampton Inn By Hilton
1993 - 1995
Night Auditor/Manager in Charge
Red Roof Inn Hotel
1991 - 1993
High School Diploma -
Mobile County High School
No Degree - Pre-Law
Mobile College
No Degree - Early Elementary/Early Childhood Education
University of South Alabama