Amy Grantham
Pleasant View,UT
Summary
Enthusiastic Head Cashier with 4 years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals.
Overview
19
19
years of professional experience
Work History
Head Cashier
Cal Ranch
Farr West, UT
05.2022 - Current
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Received and processed customer payments.
- Processed checks, cash and credit purchases or refunds.
- Resolved escalated customer disputes with special actions such as discounts.
- Restocked and organized merchandise in front lanes.
- Displayed new stock and rotated existing products.
- Increased customer loyalty and retention.
- Trained as cashier and provided back-up coverage to provide customers with optimal support.
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
- Directed team of 6 cashiers to maximize performance and deliver exceptional service to every customer.
Daycare Provider
Myself
Bakersfield, CA
08.2005 - 11.2021
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Met with parents about daily activities, positive developments and issues.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Deli Clerk
Save Mart
Angels Camp, CA
10.2005 - 03.2006
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Received payment via cash, check, card or mobile payment and processed promptly, resulting in 100% accuracy rate.
Parts Delivery Driver
Pep Boys Auto Parts & Service
Bakersfield, CA
06.2003 - 01.2005
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Pulled parts off store shelves to fill customer orders.
- Checked parts computer for stock items and initiated special orders.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Successfully avoided time delivery delays by carefully planning best routes.
Education
No Degree - Pharmacy Technology
San Joaquin Valley College
Bakersfield, CA2004
High School Diploma -
South High School
Bakersfield, CA06.1996
Skills
- Cash Handling
- Merchandise Packaging
- Structured Cabling
- Complaint Resolution
- Price Identification
- Credits and Refunds
- Customer Transactions
- POS Systems
- New Hire Training
- Inventory Stocking
- Online Order Picking
- Transaction Approvals
- Customer Service
- Shipment Procedures
- Cash Register Operation
- Safe Work Practices
- Coin and Currency Counting
- Account Invoicing
- Return and Exchange Processing
- Policy Enforcement
- Product Location
- Heavy Lifting
- Store Opening and Closing
- Stocking and Replenishing
- Opening and closing procedures
Timeline
Head Cashier
Cal Ranch
05.2022 - Current
Deli Clerk
Save Mart
10.2005 - 03.2006
Daycare Provider
Myself
08.2005 - 11.2021
Parts Delivery Driver
Pep Boys Auto Parts & Service
06.2003 - 01.2005
No Degree - Pharmacy Technology
San Joaquin Valley College
High School Diploma -
South High School
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