Amy Grasso
Mechanicsville,MD
Summary
Management Program Analyst with expertise in Agile methodologies, and certified Scrum Master. Proven ability to drive project success at the Department of Homeland Security through effective team leadership, and data analysis. Skilled in JIRA and Confluence, recognized for delivering compelling presentations to management.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Management Program Analyst
Department of Homeland Security
Washington, DC
01.2017 - Current
- Completed scrum training and became a certified Scrum Master.
- Attended Capability Owner training.
- Kept project teams focused by proactively managing budgets, schedules, and scopes.
- Guided Product Owners on Agile principles and best practices for product backlog management.
- Enforced scrum values including transparency, respect, commitment, and focus.
- Tracked and followed up on Jira board tickets.
- Organized and maintained the Jira board flow.
- Conducted daily stand-up meetings to discuss progress and tackle any blockers from our teams and/or stakeholders.
- Compiled division-wide sprint and increment goals into PowerPoint slides to present to upper management on a bi-weekly basis.
- Tracked sprint performance metrics to pinpoint improvement areas for future iterations.
- Identified and addressed project issues, escalating when necessary.
- Coached team members and stakeholders on Agile and Scrum benefits.
- Organized interdepartmental meetings to discuss solutions and strategies.
Paralegal Specialist
Department of Homeland Security
Washington, DC
10.2011 - 01.2017
- Monitored legislative changes impacting current and future cases.
- Drafted correspondence, documented data, and submitted materials to relevant parties.
- Used current laws to make determinations on property to be seized, liquidated, or returned.
- Determined fine amounts based on current laws and regulations.
- Handled discrepancies and appeals in a professional manner.
- Maintained compliance of administrative and legal libraries with up-to-date information.
- Utilized legal software for efficient case management and thorough research.
- Conducted investigations and research to determine the corresponding laws and regulations based on each case.
- Collaborated with outside experts to address specific case requirements.
Clerk/Office Staff Assistant
Department of Homeland Security
Washington, DC
08.2010 - 10.2011
- Entered and verified timekeeping data with consistent reviewed, corrections and deletions.
- Coordinated office activities to streamline operations and ensure policy compliance.
- Organized and maintained filing systems for confidential documents and transactions.
- Conducted interoffice inventory, and placed orders as necessary.
- Managed travel arrangements, including flights, accommodations, and itineraries for executive staff members.
- Trained staff in work activities and software applications.
- Reviewed documents to provide information and respond to requests promptly.
- Provided administrative support to upper-level executives, managing calendars, and scheduling meetings.
- Updated contact lists with key stakeholders in order to facilitate communication with them.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Analyzed data from various sources and prepared summaries for review by the Director.
- Managed Director's calendar and scheduled meetings, ensuring efficient use of time.
- Designed PowerPoint presentations for bi-weekly divisional meetings with top-level executives.
Sales Associate/Office Manager/Apprentice Jeweler
Talley Jewelry
Waldorf, MD
04.2002 - 08.2010
- Restocked shelves and organized displays to attract customer attention.
- Educated customers on product features, resulting in increased sales.
- Upsold additional items based on customer interests and needs.
- Utilized hand tools to shape precious metals for jewelry design.
- Inspected jewelry for defects using microscopes and loupes.
- Engraved personalized messages on metal surfaces as per specifications.
- Monitored inventory levels to ensure adequate supply of materials.
- Managed daily store operations, including staff scheduling and customer service.
Education
Bachelor of Science - Criminal Justice
University of Maryland University College
College Park, MD12-2011
Skills
- Certified Scrum Master
- JIRA & Confluence proficiency
- Agile methodologies
- Team Leadership,
- Project Coordination
- Problem Solving
- Stakeholder communication
- Strategic Planning
Certification
- FAC-P/PM Certified
- Scrum Master Certified
References
References available upon request.
Timeline
Management Program Analyst
Department of Homeland Security
01.2017 - Current
Paralegal Specialist
Department of Homeland Security
10.2011 - 01.2017
Clerk/Office Staff Assistant
Department of Homeland Security
08.2010 - 10.2011
Sales Associate/Office Manager/Apprentice Jeweler
Talley Jewelry
04.2002 - 08.2010
Bachelor of Science - Criminal Justice
University of Maryland University College
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