Summary
Overview
Work History
Education
Skills
Timeline
Generic
Amy Gray

Amy Gray

Hamptonville,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Purchasing Assistant

BETCO, INC
02.2023 - Current
  • Maintained consistent email communication suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Maintained accurate records of purchases, pricing, and documentation for audit purposes.
  • Established and managed supplier and vendor relationships.
  • Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
  • Collaborated with other departments to identify opportunities for cost reduction or process improvements within the purchasing function.
  • Managed inventory levels effectively to prevent stockouts and minimize holding costs.
  • Resolved discrepancies between purchase orders and invoices promptly, maintaining a high level of accuracy in financial records.
  • Ensured timely payment processing for suppliers by liaising closely with accounts payable department, contributing towards maintaining good supplier relationships.
  • Coordinated with cross-functional teams to ensure timely delivery of materials for production needs.
  • Processed purchase orders and invoices in accordance with company procedures.
  • Maintained documentation for all purchases.
  • Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
  • Searched for hard-to-find items and found high-quality, reliable vendors.

Office Manager

Trophy House Treasures
11.2021 - 01.2023


  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Controlled finances to lower costs and keep business operating within budget.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.

Project Management Administrative Assistant

Betco INC
09.2020 - 11.2021
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Drafted correspondence and other documents for department heads in company's voice.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Volunteered to help with special projects of varying degrees of complexity.

Customer Service Specialist

Trophy House Treasures
06.2008 - 09.2020
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Maintained and managed customer files and databases.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Cross-trained and provided backup support for organizational leadership.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Central Production Office Assistant

Lowes Home Improvement
06.2016 - 10.2017
  • Addressed customers courteously using suitable methods and problem-solving skills.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Organized resources, records and personnel to accomplish aggressive targets.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Elevated company reputation through meticulous attention to detail in all aspects of work output.
  • Maximized staff performance by assisting with training, onboarding, and performance evaluations.
  • Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
  • Increased customer service success rates by quickly resolving issues.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
  • Overcame language barriers when necessary by utilizing translation tools or coordinating assistance from multilingual colleagues.
  • Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
  • Responded to customer requests for products, services, and company information.

Education

Associate In Arts (A.A.) In Business -

Mitchell Community College
Statesville, North Carolina
05.2013

Skills

  • Office Management
  • Intuit QuickBooks
  • Office Supplies and Inventory
  • Information Security
  • Diligent Follow Through
  • Excel Spreadsheet Functions
  • Friendly and Relatable
  • Adaptable and Resilient
  • Confidence and Drive
  • Delegation and Work Assignment
  • Employee Motivation
  • Vendor Relationship Management
  • Purchasing
  • Documentation skills
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking Abilities
  • Reliability
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Team building
  • Professionalism

Timeline

Purchasing Assistant

BETCO, INC
02.2023 - Current

Office Manager

Trophy House Treasures
11.2021 - 01.2023

Project Management Administrative Assistant

Betco INC
09.2020 - 11.2021

Central Production Office Assistant

Lowes Home Improvement
06.2016 - 10.2017

Customer Service Specialist

Trophy House Treasures
06.2008 - 09.2020

Associate In Arts (A.A.) In Business -

Mitchell Community College

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