Amy Rosales
Irvine,CA
Summary
Dynamic Store Manager at Taco Bell with a proven track record in enhancing customer satisfaction and driving sales through effective team leadership and innovative merchandising strategies. Skilled in inventory management and employee training, I foster a collaborative environment that promotes operational efficiency and strong customer relations.
Overview
2026
2026
years of professional experience
Work History
Store Manager
Taco Bell
- Managed daily store operations, ensuring optimal inventory levels and product availability.
- Trained and supervised staff, fostering a collaborative team environment.
- Implemented visual merchandising strategies to enhance customer engagement and sales.
- Monitored sales performance and identified areas for improvement to drive results.
- Developed and maintained relationships with vendors to ensure timely deliveries.
- Conducted regular staff meetings to communicate goals and promote accountability.
- Ensured compliance with health, safety, and company policies throughout the store operation.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
Manufacturing Engineer
Herbalife Warehouse
Lake Forest, CA
03.2025 - Current
- Developed production layouts to optimize workflow and minimize material handling.
- Conducted root cause analysis to identify and resolve manufacturing issues efficiently.
- Collaborated with cross-functional teams to implement process improvements and enhance productivity.
- Utilized Lean Manufacturing principles to streamline operations and reduce waste in production processes.
- Monitored equipment performance and conducted regular maintenance checks to ensure operational integrity.
- Developed technical documentation, including standard operating procedures, work instructions, and engineering drawings to support manufacturing operations.
- Increased capacity utilization by identifying bottlenecks within the production process and implementing targeted improvements.
- Identified problems and specific resolutions to fix defective, damaged, or malfunctioning parts, assemblies, equipment and systems.
- Conducted root cause analysis on defective products, leading to targeted improvements in manufacturing processes.
- Contributed to achieving safety targets by proactively addressing potential hazards and promoting a strong safety culture throughout the facility.
Laborer
Select Staffing
Lake Forest, CA
11.2020 - 08.2021
- Operated heavy machinery to assist in various labor tasks efficiently.
- Adhered to safety protocols, ensuring a safe work environment for all staff.
- Collaborated with team members to complete projects within designated timelines.
- Assisted in loading and unloading materials, maintaining productivity levels.
- Maintained cleanliness of work areas, promoting organization and safety standards.
- Supported training of new laborers, sharing knowledge of best practices and procedures.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
Cashier
El Pollo Loco
Irvine, CA
03.2018 - 10.2020
- Processed customer transactions efficiently using cash register systems.
- Provided prompt and friendly service, enhancing customer satisfaction and loyalty.
- Maintained cleanliness and organization of workstations to ensure a welcoming environment.
- Assisted in training new cashiers on operational procedures and customer service protocols.
- Handled customer inquiries and resolved issues to promote positive dining experiences.
- Collaborated with team members to streamline transaction processes during peak hours.
- Monitored inventory levels at the front counter, ensuring product availability for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Adams City High School
Commerce City, COSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Shift scheduling
- Employee training
- Inventory control
- Team motivation
- Staff supervision
- Documentation and reporting
- Relationship building and management
- Customer response
- Operational efficiency
Languages
Spanish
Full Professional
ASL
Limited Working
Timeline
Manufacturing Engineer
Herbalife Warehouse
03.2025 - Current
Laborer
Select Staffing
11.2020 - 08.2021
Cashier
El Pollo Loco
03.2018 - 10.2020
Store Manager
Taco Bell
Adams City High School