Amy Greathouse
Atlanta,GA
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Account Manger
FedEx Supply Chain
11.2023 - 08.2024
- Delivered precision-driven results by managing multiple projects and improving client satisfaction through timely issue resolution.
- Conducted in-depth client analysis to inform business decisions, driving operational efficiency.
- Generated over $20 million in sales through partnerships with major clients, including Publix, Walmart, and Big Lots.
- Streamlined workflows, reducing delays by 15%, and enhancing productivity.
- Implemented a new client feedback system, increasing actionable insights by 30%.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Client Success Analyst & Account Manger
AmeriSave Mortgage Corporation
03.2022 - 08.2023
- Increased client retention by 20% through proactive engagement and strategic account management.
- Presented data-driven recommendations, enabling leadership to optimize strategies.
- Designed cross-functional initiatives to address recurring client challenges, improving response times by 25%.
- Introduced analytics dashboards for tracking client satisfaction metrics, improving visibility for stakeholders.
- Generated reports detailing findings and recommendations.
Account Manager
SSC Industries
05.2018 - 02.2022
- Boosted annual profits by $10 million through targeted process improvements and sales strategies.
- Generated over $15 million in sales through strategic partnerships with Tyson and Pilgrim's chicken plants.
- Managed client accounts with an emphasis on growth opportunities, driving sustained results.
- Improved CRM functionality, increasing team efficiency by 15%.
- Designed and implemented inventory management improvements, reducing costs by 12%.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Technical Support Specialist
Worldpay
08.2014 - 07.2018
- Provided expert-level support for technical systems, ensuring minimal business disruptions
- Strengthened client relationships through effective communication and resolution strategies
- Spearheaded a system upgrade project that improved operational uptime by 20%
- Collaborated with cross-functional teams to improve the end-user experience and interface functionality
- Conducted regular training sessions for junior team members, enhancing team capability
Education
BBA -
Ashford University
Skills
- Sales Strategy & Planning
- Customer Relationship Management
- Market Analysis
- Communication & Persuasion
- Technology Proficiency
- Client relations
- Teamwork and collaboration
- Customer service
- Account management
Proven Results
- Year-over-year category growth through strategic planning and client engagement.
- Demonstrated consistent use of CRM tools, including Salesforce, Pipeline, and ZoomInfo.
- Successfully managed multi-location account coverage with a track record of exceeding revenue targets.
Outstanding Strengths and Competencies
- Sales Strategy & Planning: Proficient in developing and managing tactical account and territory sales plans to exceed revenue targets.
- Customer Relationship Management: Expertise in trust-building, identifying client needs, and delivering tailored solutions to achieve customer goals.
- Market Analysis: Skilled in conducting competitor research, analyzing market trends, and leveraging insights to refine sales strategies.
- Communication & Persuasion: Strong verbal and written communication skills; ability to deliver impactful presentations and craft compelling proposals.
- Technology Proficiency: Advanced user of Microsoft Office Suite, Salesforce, CRM software, and data analysis tools.
Timeline
Account Manger
FedEx Supply Chain
11.2023 - 08.2024
Client Success Analyst & Account Manger
AmeriSave Mortgage Corporation
03.2022 - 08.2023
Account Manager
SSC Industries
05.2018 - 02.2022
Technical Support Specialist
Worldpay
08.2014 - 07.2018
BBA -
Ashford University