Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Amy Green

Sylacauga,AL

Summary

A Certified Project Management Professional (PMP) with experience in Global Risk and Quality Management. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. . Knowledgeable leader and dedicated problem solver with strength in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Experience in managing projects, programs and improvements.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Corporate Risk and Quality Manager

Accenture
01.2013 - Current

Integrated Dynamic Risk Assessment (IDRA) team manager:

  • Collaborated with cross-functional teams to establish effective risk management identification across all business units
    Enhanced risk identification processes for early awareness and mitigation of potential threats
    Conducted analysis of historical data, helping identify patterns and trends in potential emerging risks
  • Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters
  • Increased efficiency and effectiveness of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements

Quality Assurance Reporting and Access Security Manager:

  • Managed and archived quality documentation and participated in internal and external quality audits
  • Established team priorities, maintained schedules and monitored performance
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Defined clear targets and objectives and communicated to other team members
  • Launched quality assurance practices for each phase of development
  • Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
  • Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary
  • Championed data-driven decision making by conducting regular reviews of performance metrics and adjusting strategies accordingly
  • Drove process standardization by creating and implementing SOPs, resulting in increased efficiency and reduced deviations.
  • Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
  • Devised specifications for processes.
  • Developed detailed plans based on broad guidance and direction.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Skilled at working independently and collaboratively in a team environment.
  • Reviewed test plans and use cases to verify compliance with established business requirements.
  • Developed training materials for end-users to facilitate smooth adoption of new system features.
  • Presented validation reports to stakeholders for transparency in decision-making processes.
  • Increased customer satisfaction through consistent engagement and proactive issue resolution during the project lifecycle.
  • Ensured timely project delivery by prioritizing requirements based on business value and stakeholder feedback.
  • Collaborated with cross-functional teams to ensure accurate requirement translation into functional specifications.

BPO Quality Manager

Accenture
09.2010 - 08.2013
  • Streamlined production processes by identifying areas for improvement and implementing corrective actions
  • Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently
  • Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
  • Evaluated quality problems and performed assessments to identify and resolve issues
  • Updated quality control standards, methods, and procedures to meet compliance requirements
  • Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances

Project Manager

Accenture
10.2005 - 08.2010
  • Established effective communication among team members for enhanced collaboration and successful project completion
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.

Education

Bachelor of Science - Management of Human Resources

Faulkner University
Montgomery, AL

Graduate Certification in Project Management

George Washington University, The
Washington, DC

Graduate Certificate in Accounting Technology

Nunnelley State Technical College
Childersburg, AL

Skills

  • Program and Project Management
  • Problem-Solving Abilities
  • Compliance Monitoring
  • Issue Resolution
  • Continuous Improvement
  • Quality Processes
  • SOP Development
  • Quality Management Systems
  • Risk Assessment
  • Quality Assurance
  • Teamwork and Collaboration

Certification

Project Management Professional (PMP)

Affiliations

  • Project Management Institute (PMI)

Timeline

Corporate Risk and Quality Manager

Accenture
01.2013 - Current

BPO Quality Manager

Accenture
09.2010 - 08.2013

Project Manager

Accenture
10.2005 - 08.2010

Bachelor of Science - Management of Human Resources

Faulkner University

Graduate Certification in Project Management

George Washington University, The

Graduate Certificate in Accounting Technology

Nunnelley State Technical College
Amy Green