Amy Green

• Serve as a primary point of contact for patient phone calls and inquiries.
• Schedule, reschedule, and confirm patient appointments.
• Led team in resolving patient inquiries and concerns, ensuring high satisfaction levels.
• Maintain accurate patient information in electronic health record (EHR) systems.
• Verify insurance eligibility and primary care provider (PCP) information.
• Address and resolve escalated patient concerns and service issues.
• Support daily call center operations and customer service standards.
• Streamlined communication processes between departments to improve service delivery efficiency, and to improve team collaboration and productivity.
• Trained and mentored new representatives on best practices and organizational policies.
• Implemented quality assurance measures to enhance accuracy in patient data management.
• Help maintain scheduling accuracy and efficient patient flow.
• Communicate effectively with clinical teams, providers, and leadership.
• Monitor productivity, quality, and adherence to patient service standards.
• Developed operational guidelines that improved workflow consistency among contact representatives.
• Maintained up-to-date knowledge of healthcare regulations to ensure compliance in communications.

A Patient Service Advisor (PSA) is the front-desk and patient support professional who serves as the first point of contact for patients and visitors. Their role is focused on customer service, patient registration, scheduling, record management, and payment collection.

• Greet patients and visitors in a friendly, professional manner
• Verify and update patient demographic, insurance, and financial information in electronic health records (EHR).
• Schedule and confirm appointments.
• Maintain HIPAA compliance and protect confidential patient information.
• Answer questions, resolve concerns, and direct patients to the appropriate department.

• Coordinated appointment schedules for diverse patient needs, ensuring optimal resource allocation.
• Utilized electronic health record systems to manage and update patient information efficiently.
• Streamlined appointment confirmation processes, enhancing patient communication and reducing no-show rates.
• Developed training materials for new staff on scheduling procedures and system navigation.
• Resolve scheduling conflicts and help ensure smooth patient flow throughout the clinic.

• Pull payments from Regions then pull EOBs from the insurance company.
• Look into patient accounts to determine insurance billing statuses.
• Worked collaboratively in a team environment.
• Utilized strong interpersonal and communication skills to serve customers.
• Post all incoming payments for the organization.
• Proficiently use CPSI and Microsoft software.
• Knowledgeable in using multiline phone systems.
• Attend weekly meetings with the CFO to discuss accounts receivable and accounts past due over 120 days.
• Responsible for scanning and faxing important documents within the organization and to other affiliates.
• Very successful in using time management skills.

• Provide transportation to children of all ages.
• Supervise and ensure the safety of all passengers.
• Sanitize and disinfect all seats, windows, and other areas of the vehicle.
• Monitor the working order of all safety features including blinkers and lights.
• Maintain all general maintenance on the vehicle.
• Build relationships with the children in my care during transport.
• Arrive in a timely manner.

• Teach daily living skills to special needs adults in an affectionate manner.
• Provide nutritional meals to all people attending.
• Educate them on personal hygiene.
• Assist with physical therapy for students in wheelchairs.
• Maintain an emotional relationship with all students.
• Helped ensure all students were clean and helped change them as needed.
• Provide physical and emotional support.