Amy Greene
Fort Myers,FL
Summary
Full-time, self-taught insurance specialist stems from thousands of calls to the provider lines. Past volunteer work includes serving as secretary and treasurer of our homeowners association, PTA president of private school and navigating healthcare questions for neighbors and family. Enjoys physical pursuits in mountain biking and dog walking. No physical accommodations after reviewing job posting.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Insurance Verification & Authorization Supervisor
Joint Implant Surgeons Of Florida
10.2012 - Current
- Provide necessary phone time processing authorizations to keep physicians in the operating room and the billing department's claims payable, estimated 2,500 surgeries annually.
- Applies strong leadership talents and problem-solving skills to maintain team efficiency, understand the entire process and always look for things that can fall through the cracks.
- Achieves a margin of error of less than (.04%) by reading and asking insurance requirements.
- Demonstrates commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Front Office Assistant
Adult & Children Surgery Center
08.2011 - 10.2012
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience. It was an introduction to the medical field which lead me to my current job via a recommendation.
- Worked part time with RN's, MD's, and office administration whatever needed done on heavy volume days. Examples include scan chart documents, accompany patients to vehicle at discharge, call past due claims.
Customer Service Representative
Henredon Furniture Inc.
11.1992 - 06.1998
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed an eight state territory between all factory workers, trucking companies, interior designers, furniture retailers and consumers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associates Of Arts - Interior Design
Western Piedmont Community College
Morganton, NCSkills
Key skills include:
Memory recall, Problem Solving, Planning and budgeting time, Able to converse with all demographics, Personality is a straight-forward, realistic thinker with decision skills determined by understanding insurance medical policy versus medical necessity, guidelines and limitations
Certification
Registered Medical Assistant
Basic Life Support
Annual HIPPA compliance and Bloodborne Pathogens training.
Timeline
Insurance Verification & Authorization Supervisor
Joint Implant Surgeons Of Florida
10.2012 - Current
Front Office Assistant
Adult & Children Surgery Center
08.2011 - 10.2012
Customer Service Representative
Henredon Furniture Inc.
11.1992 - 06.1998
Associates Of Arts - Interior Design
Western Piedmont Community College
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