Amy Greer
Eau Claire,WI
Summary
Dedicated Client Service Representative and Administrative Assistant known for being compassionate, professional and dependable. Experienced in working with diverse personalities in various settings providing quality client experiences.
Pursuing a position where well-honed office and interpersonal skills will be appreciated.
Overview
15
15
years of professional experience
Work History
Client Service Representative - Veterinary
Arcata Animal Hospital
Arcata , CA
08.2019 - 11.2022
- Greeted clients and patients with a professional and compassionate attitude in person and on the phone.
- Liased between doctors and clients maintaining accurate medical records and strict confidentiality.
- Provided extensive support to all hospital staff with creative solutions to scheduling & triaging medical care based on urgency of treatment needs.
- Maintained extensive client database & client outreach/follow-up.
- Filled/refilled prescription medications based on medical records.
- Completed financial transactions and EOD reporting.
OPERATIONS MANAGER
Tulip Perfume
10.2015 - 10.2019
- Established policies and procedures for a new position within the company.
- Established new accounts, built and nurtured relationships with vendors.
- Managed A/P. A/R, collections and monthly bank reconciliations.
- Provided administrative assistance to owner and production department.
CAFE MANAGER
Ramones Bakery And Cafe
05.2015 - 05.2019
- Established new operating policies and procedures specific for a unique location.
- Managed daily store operations while creating a positive environment for both customers and employees.
- Handled business administration functions such as daily sales reconciliation, deposits and supply ordering.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
OFFICE MANAGER
Prudential Redwood Realty
09.2014 - 05.2015
- Provided daily administrative support to owner, in-house and offsite agents.
- Prepared legal correspondence and highly confidential contracts between, buyers, sellers, agents and financial institutions.
- Conducted market research to help out of state institutions declare local market values.
- Maintained office supplies and machines, diagnosing/solving technical issues.
- Sourced vendors for special project needs and negotiated contracts.
EXECUTIVE ADMINISTRATIVE ASSISTANT TO CFO
Schiff & Co
06.2013 - 08.2014
- Provided daily administrative support to CFO as well as Accounting and Human Resources departments and 8 off-site locations.
- Prepared and distributed weekly vendor payment and payroll for all locations.
- Processed A/P using in-house accounting software (Microsoft Navision).
- Maintained employee files including new hire info, insurance, payroll and termination for all locations.
- Maintained on-site and off-site inventory and storage of highly confidential financial documents.
HEAD SERVER
Urbano Cafe
09.2012 - 08.2014
- Responsible for taking reservations, seating, serving and bussing all tables in a high paced environment.
- Responsible for parties of 2 - 40 in a circulated seating room.
OFFICE ADMINISTRATOR AND RECEPTIONIST
The Campbell Agency & Campbell - Wagner Runway
02.2008 - 07.2013
- Full administrative support for 11 agents including correspondence, filing, shipping, office supplies and office equipment maintenance.
- Greeted and answered inquiries in a courteous manner while using judgment regarding nature of business and urgency of situation.
- Managed schedules for over 400 actors and models, adjusting due to commitments/cancellations and conflicts.
- Assisted accounting department including billing, posting payment and dispersing payroll.
Education
High School Diploma -
Plano Sr High School
Plano, TX1996
Skills
- Over 22 years of experience in customer service, reception, administrative and accounting assistance, management, public relations, sales and marketing
- Work independently in a fast-paced environment, balance & prioritize tasks, meet deadlines
- Proficiency in MS Office, Word, Excel, Outlook, Quickbooks, MS Dynamics Navision, Menulink, Impromed
- Highly motivated with a positive attitude and eager to learn new skills
- Fear Free Certified, ACT CSR Training & atDove CSR Training
References
Julie Lisignoli - Practice Manager / Arcata Animal Hospital / (707) 822.2402
Kelly Statts - GM / Ramones Bakery & Cafe / (408) 368.4779
Christy Zirnheld - CFO / Schiff & Co. / (214) 572.8000
Kate Wagner - Owner / Campbell- Wagner Runway / (214) 801.1198
Timeline
Client Service Representative - Veterinary
Arcata Animal Hospital
08.2019 - 11.2022
OPERATIONS MANAGER
Tulip Perfume
10.2015 - 10.2019
CAFE MANAGER
Ramones Bakery And Cafe
05.2015 - 05.2019
OFFICE MANAGER
Prudential Redwood Realty
09.2014 - 05.2015
EXECUTIVE ADMINISTRATIVE ASSISTANT TO CFO
Schiff & Co
06.2013 - 08.2014
HEAD SERVER
Urbano Cafe
09.2012 - 08.2014
OFFICE ADMINISTRATOR AND RECEPTIONIST
The Campbell Agency & Campbell - Wagner Runway
02.2008 - 07.2013
High School Diploma -
Plano Sr High School
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