Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Hi, I’m
Amy Greer
Summary
Overview
25
years of professional experience
Work History
Sakakawea Ventures, LLC
Office Administrator
05.2012 - 06.2024
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Recommended, changed, and developed new procedures to department billing and reporting requirements
- Execute the purchasing of all OSHA requirements; handle and monitor employee testing, certification, OSHA300 reports, and drug test reporting and scheduling
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Connection One, Inc
Accounting Specialist
05.2016 - 10.2019
Job overview
- Enter employee hours, send cost reports and invoices to customers daily
- Maintain, code and record credit card receipts, payroll records, customer and vendor requirements
- Attention to details when matching customer daily worksheet to invoice.
- Coached, trained, and delegated tasks to 20 team members to meet specific department goals.
- Established effective communication channels with vendors and customers to resolve outstanding issues timely manner.
- Contacted customers to immediately find resolutions for escalated issues.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Mountain West Farm Bureau
POLICY ANALYST
10.2011 - 05.2012
Job overview
- Coded over 200 insurance policies daily
- Provided feedback to customer requests
- Ability to multi-task and work independently after 10 days of training.
Graland Country Day School
FOOD SERVICE MANAGER /OFFICE MANAGER
08.1999 - 08.2011
Job overview
- Provide client, customer, faculty, and staff service needs regarding menus, caterings, and general questions on procedures
- Managed and trained 15 employees on OSHA regulations, FSA Plans, corporate policies and procedures
- Coordinate and keep all electronic calendars for meetings, conferences, and audit scheduling
- Oversee the management and administration of office workflow, filing, and records maintenance
- Perform the interviewing, hiring, and new hire orientations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Education
University of Phoenix-Online Campus
Bachelor of Science in Business Administration
University Overview
Skills
- Detailed and Communicative
- MS Office Suite
- Training & Development
- Responsive to Feedback
- Attention to Details
- Time Management
- Office Administration
- Database entry
- Customer Engagement
- Verbal Communication
- File Maintenance
- Inbound phone call handling
Timeline
Accounting Specialist
Connection One, Inc
05.2016 - 10.2019
Office Administrator
Sakakawea Ventures, LLC
05.2012 - 06.2024
POLICY ANALYST
Mountain West Farm Bureau
10.2011 - 05.2012
FOOD SERVICE MANAGER /OFFICE MANAGER
Graland Country Day School
08.1999 - 08.2011
University of Phoenix-Online Campus
Bachelor of Science in Business Administration
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