Amy Grenier
Stanwood,US
Summary
Energetic customer service professional eager to deliver positive, memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker with natural talents.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Caregiver
Consumer Direct - State of Washington
05.2013 - 05.2026
- Monitored client health status and reported changes to appropriate team members.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Customer Service Rep
Cambia - Regence
08.2019 - 01.2025
- Customer service, call center, data entry, health insurance questions, taking payments over the phone, computer and program skills.
- Collaborated with cross-functional teams to streamline service processes and improve response times.
- Managed complex billing issues, ensuring accurate account adjustments and timely resolutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Commercial Fire Inc.
05.2015 - 08.2019
- Collaborated with cross-functional teams to address complex customer issues, improving resolution rates.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
High School or equivalent -
Sedro - Woolley High School
Sedro Woolley, Washington, USundefined
Bellingham Technical College
Bellingham, Washington, USSkills
- Respectful and compassionate
- Time management
- Data entry
- Call center experience
- Computer proficiency
- Payment processing
- Microsoft outlook
- Scheduling
- Problem-solving
- Active listening
- Customer service
- Follow-up skills
- Appointment scheduling
- Administrative support
- LiveChat
- Multitasking and organization
- Reliability and punctuality
- Dispatch coordination
Certification
- Washington State Home Health Care license
- Washington State Commercial Driver License B
Languages
Language: English
Proficiency Level Spoken: Advanced
Written: Advanced
Read: Advanced
Timeline
Customer Service Rep
Cambia - Regence
08.2019 - 01.2025
Customer Service Representative
Commercial Fire Inc.
05.2015 - 08.2019
Caregiver
Consumer Direct - State of Washington
05.2013 - 05.2026
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Bellingham Technical College
High School or equivalent -
Sedro - Woolley High School
SUMMARY
- Desired Salary/Wage: 24.00 hr
- Current Career Level: Experienced (Non-Manager)
- Work Status: US - I am authorized to work in this country for any employer.
- Desired Status: Full-Tim