Amy Grimshaw

Look in multiple medical portals to make sure patients are being compliant with insurance requirements.

Schedule Appointments

Document patients medical visits in EMR

Find providers Insurance Forms for patients that provider needs to fill out.

Prior Authorizations for Echocardiogram procedures.

Creates excel documents using data collected from EMR.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Streamlined appointment scheduling for increased patient convenience and reduced wait times.
• Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
• Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
• Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
• Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
• Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
• Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
• Contributed to the resolution of billing disputes by working closely with insurance companies and patients to clarify charges and payment expectations.
• Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.

• Improved patient scheduling efficiency by streamlining appointment booking processes.
• Coordinated surgical team schedules for seamless procedure planning and execution.
• Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
• Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
• Maintained accurate records for billing purposes, ensuring proper reimbursement from insurance carriers and patients alike.
• Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
• Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
• Developed relationships with referring physicians'' offices, fostering strong communication channels that benefited both parties in coordinating patient care.
• Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Schedule various kinds of eye Appointments for John Moran Eye Center facilities.
• Create and Send messages to appropriate providers team at facility.
• Help start triage calls to be warm transferred to Moran Triage team.
• Register and verify patients’ information in Epic.

• Scheduled various radiology procedures for a variety of medical offices that use St. Marks Hospital for their patients.
• Would work to get authorizations with patient’s insurance companies.
• Took inbound calls and made outbound calls for scheduling patients.
• Registering patients in Epic making sure insurance, demographic, and other important information was accurate.
• Transcribed radiology orders in system and verifying CPT and ICD-10 codes.
• Helped train new coordinators and transcribing orders and how to help get authorizations.

• Check patients in for appointments with provider. Verified insurance and updated patient demographic information and insurance information.
• Assisted patients/providers by answering calls and taking detailed messages to send to Medical Assistants to help with needs such as medication refills, referrals, and other medical needs.
• Helped trainer with new employee’s and train them about specific clinic procedures and policies.
• Coordinated with other PSR's on money intake and prepared daily deposit reports.
• Input and monitor client secure information. Scheduled and rescheduled appointments for 12 doctors.

• Managed quality communication and customer support for engineers and their clients.
• Coordinated food services for weekly meetings.
• Maintained up to date information and coordinated renewal on multiple business licenses.
• Helped with travel services for engineers for projects in and out of state.
• Typed, created, and organized documents such as spreadsheets, company information and client information.
• Created and managed monthly invoices to clients.
• Using software to create and manage over 400 projects a year for billing, project management and client information.
• Helped marketing team with projects and organizing client information.

• Foster and maintain a dynamic front office work environment.
• Manage and maintain Pingree Center budget. Oversee State Free Reduced School lunch program.
• Procure, maintain, and organize all office supplies.
• Regulates staff and schedule to support student transportation.
• Supervise and monitor student tuition payments.
• Coordinate and oversee hiring process in coordination with HR.
• Train new staff with transportation and emergency expectations.
• Collect and maintain Staff files. Input and monitor client secure information.
• Create and coordinate front offices schedules.
• Communicate with and onboard new clients.
• Conducts and disburse scholarship funds.

• Created and administrated learning activities for classroom of 14 children.
• Fostered an independent problem-solving culture amongst students and classroom aides.
• Developed strong connections and relationships with parents.
• Communicated daily with parents through email, student journals, and anecdotal notes ensuring an open learning environment.
• Crafted weekly newsletter to ensure all parents understand expectations.
• Organized and oversaw school field trips.
• Structured and systematized the preschool center library.
• Shaped and implemented organizational structure for school files.
• Assisted operation of the schoolwide morale committee.

• Promoted language and literacy development through games and storytelling.
• In coordination with parents, developed and maintained positive behavior management system with children.
• Safely transported children to and from extra-curricular activities and medical appointments.
• Designed and arranged enriching activities to foster age appropriate development.
• Regularly traveled with family to provide support and childcare services.

• Verified insurance and updated patient demographic information and insurance information.
• Assisted patients in sending and receiving messages to their doctors.
• Aided patients in ordering and tracking of their medications.
• Supported patients to coordinate their needs with various Care Center
• Scheduled and rescheduled appointments for 16 doctors.
• Scheduled appointments and referrals from other medical offices.
• Monitored work queues to ensure information was complete in EPIC system.

• Planned activities to develop social, emotional, cognitive, language, and physical development for a variety of ages.
• Helped children learn to work in a group setting and solve problems with each other.
• Developed relationships with children through interactions and conversation.
• Interacted daily with child’s parents to assist in their child’s development.
• Assisted children to work on day to day tasks to become independent and confident.
• Organized and conducted field trips with large groups of children.
• Planned and executed a consistent schedule.
• Prepared and conducted Parent Teacher conferences semi-annually to discuss child’s growth and development.
• Worked as the Chairperson of the morale committee in which I oversaw and participated in planning activities geared towards teacher appreciation.