Summary
Overview
Work History
Education
Skills
References:
Timeline
Generic

AMY GROULX

Ogdensburg

Summary

Results-oriented professional skilled in team coordination and training. Expertise in problem-solving and effective communication, contributing to improved customer satisfaction and operational efficiency. Eager to leverage leadership skills to optimize store performance and drive business growth.

Overview

31
31
years of professional experience

Work History

Overnight Team Lead

Walmart
Ogdensburg
01.2025 - 08.2025
  • Supervised overnight team to ensure smooth store operations and safety compliance.
  • Coordinated inventory management and restocking of merchandise in designated areas.
  • Trained new associates on store policies, procedures, and customer service standards.
  • Assisted in resolving customer inquiries and complaints efficiently during night shifts.
  • Implemented loss prevention strategies to minimize shrinkage during overnight hours.
  • Collaborated with management to enhance operational efficiency and team performance.
  • Conducted regular audits of inventory levels to maintain accurate stock records.
  • Provided leadership and guidance to overnight team members.
  • Participated in disciplinary action when necessary according to company policies and regulations.
  • Scheduled staff shifts and assigned duties to ensure adequate coverage at all times.
  • Evaluated employee performance against established goals and standards regularly.
  • Performed daily audits of equipment and facilities, ensuring proper maintenance is performed.
  • Trained new employees on safety protocols, job duties, and customer service standards.
  • Developed strategies to improve overall efficiency and effectiveness of operations.
  • Enforced safety rules among team members by conducting regular safety meetings.
  • Monitored workflow, productivity, and customer service levels.
  • Coordinated with other teams to ensure smooth execution of tasks.
  • Resolved conflicts between staff members or customers in a professional manner.
  • Maintained open communication lines with staff members regarding changes in policy and procedures.
  • Assisted in resolving customer complaints or issues quickly and efficiently.
  • Maintained positive working relationship with fellow staff and management.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Implemented strategies to take advantage of new opportunities.
  • Set specific goals for projects to measure progress and evaluate end results.

Online Team Lead

Walmart
Ogdensburg
06.2023 - 01.2025
  • Led team in daily operations and ensured compliance with company policies.
  • Coordinated staff schedules and managed employee workloads effectively.
  • Trained new associates on procedures and best practices for efficiency.
  • Monitored inventory levels and initiated restocking procedures as needed.
  • Facilitated communication between departments to enhance workflow collaboration.
  • Implemented process improvements to streamline operations and reduce delays.
  • Resolved customer inquiries and issues to maintain high service standards.
  • Developed training materials to support ongoing staff development initiatives.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Delegated daily tasks to team members to optimize group productivity.
  • Delegated tasks appropriately according to individual skill sets.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Monitored team progress and enforced deadlines.
  • Identified opportunities for process improvements, implementing changes when required.
  • Motivated staff through positive reinforcement techniques.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Ensured compliance with company policies and procedures throughout the team.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Maintained accurate records of employee attendance and task completion times.
  • Provided support to junior staff during peak periods of workloads.
  • Collaborated with management team to implement new work procedures or policies.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Coordinated team resources to achieve project goals.
  • Ensured compliance with industry standards and regulations.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
  • Led a team of XX individuals in achieving quarterly sales targets, exceeding goals.
  • Championed the adoption of new technologies to improve team productivity and service delivery.
  • Ensured compliance with legal and regulatory requirements in all team activities.
  • Fostered a culture of continuous improvement, encouraging innovation and efficiency.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Implemented strategic plans to enhance team performance and productivity.
  • Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
  • Oversaw training and development programs to enhance team skills and knowledge.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Assessed company operations for compliance with safety standards.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Retail Department Manager

Walmart
Ogdensburg
07.2012 - 06.2023
  • Managed daily operations of retail department to ensure smooth workflow.
  • Trained and mentored staff on customer service and sales techniques.
  • Oversaw inventory management, including stock replenishment and organization.
  • Collaborated with team to implement promotional displays and marketing strategies.
  • Conducted regular audits to maintain compliance with company policies.
  • Resolved customer inquiries and complaints to enhance satisfaction levels.
  • Analyzed sales trends to optimize product placement and availability.
  • Coordinated team schedules to ensure adequate coverage during peak hours.
  • Managed day-to-day operations including cash handling procedures, merchandising displays and staff assignments.
  • Developed and implemented customer service standards to ensure high levels of customer satisfaction.
  • Provided training on product knowledge, POS systems operation and customer service techniques.
  • Monitored store operations for compliance with safety regulations, health codes and security standards.
  • Resolved customer complaints in a timely manner, documented issues in the CRM system.
  • Ensured accuracy of all financial transactions including cash deposits, refunds and exchanges and gift card redemption.
  • Inspected merchandise regularly for quality control purposes prior to stocking shelves or racks.
  • Reviewed weekly sales reports and identified areas for improvement in order to increase profit margins.
  • Assisted customers with selecting appropriate products based on their individual needs or preferences.
  • Conducted performance reviews, provided feedback and coached employees on ways to improve their skills.
  • Maintained accurate inventory records, monitored stock levels and placed orders as necessary.
  • Created employee schedules that complied with labor laws and optimized productivity.
  • Collaborated with corporate headquarters on special projects related to store promotions or advertising initiatives.
  • Recruited qualified candidates for open positions within the department by conducting interviews or job fairs.
  • Supervised a team of 10 retail associates, providing leadership and guidance while ensuring adherence to company policies.
  • Implemented strategies designed to reduce shrinkage rates through improved loss prevention efforts.
  • Analyzed market trends and competitor activities to identify opportunities for sales growth.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Analyzed business performance data and forecasted business results for upper management.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Implemented quality control measures to uphold company standards.

Store Manager

Nice and Easy
Ogdensburg & Canton
04.2010 - 06.2012
  • Managed daily store operations and ensured compliance with company policies.
  • Led team of associates in providing excellent customer service experiences.
  • Oversaw inventory management, including stock ordering and loss prevention strategies.
  • Trained and mentored staff on effective sales techniques and product knowledge.
  • Developed promotional displays to enhance product visibility and attract customers.
  • Conducted regular audits to maintain store organization and cleanliness standards.
  • Coordinated scheduling to optimize workforce efficiency during peak hours.
  • Implemented new procedures to improve operational workflows across departments.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated and maintained store signage and displays.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Ensured compliance with safety regulations and company policies.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Maintained accurate records of employee performance reviews.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Developed strategies to maximize sales and profitability.
  • Performed regular price checks to ensure competitive pricing.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Updated POS system with new products and promotional offers.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Organized promotional events to increase product awareness.
  • Implemented efficient systems for tracking stock movement.
  • Assessed operational efficiency of the store's departments.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Assistant Store Manager

Walmart
Potsdam
06.2008 - 04.2010
  • Assisted in managing daily store operations and team performance.
  • Coordinated inventory management and restocking processes for optimal product availability.
  • Trained and mentored new employees on company policies and customer service standards.
  • Implemented merchandising strategies to enhance product visibility and customer engagement.
  • Oversaw cash handling procedures to ensure accuracy and compliance with company policies.
  • Resolved customer inquiries and complaints to maintain high satisfaction levels.
  • Monitored sales trends and provided feedback for inventory planning decisions.
  • Facilitated communication between departments to streamline store operations effectively.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Maintained inventory by checking merchandise to determine levels.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Analyzed market trends to identify opportunities for product expansion or improvement.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Maintained a safe working environment by enforcing safety regulations.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Structured HR consulting services to support clients during organizational developments and changes.

Cash Office Manager

Walmart
Ogdensburg
11.1994 - 06.2008
  • Managed cash flow and daily financial operations for retail environment.
  • Oversaw reconciliation of cash drawers and bank deposits regularly.
  • Ensured compliance with financial policies and procedures across locations.
  • Trained staff on cash handling procedures and customer service standards.
  • Monitored inventory levels and coordinated with vendors for supplies.
  • Implemented cost-saving measures to optimize operational efficiency in cash office.
  • Conducted audits to maintain accuracy in financial reporting and records management.
  • Collaborated with management to develop strategies for improved financial performance.
  • Established effective working relationships with other departments within the organization.
  • Maintained accurate records of daily transactions and deposits.
  • Analyzed complex financial data from multiple sources to identify trends or patterns that may require further investigation.
  • Maintained accurate records of all cash transactions.
  • Managed credit card processing, including charge backs, refunds, and adjustments.
  • Provided support to other departments on various accounting related tasks as needed.
  • Verified accuracy of incoming and outgoing funds.
  • Reconciled discrepancies between physical count of inventory and book value counts on hand.
  • Resolved customer inquiries regarding payment issues in a timely manner.
  • Coordinated with vendors on payment terms and negotiated discounts where applicable.
  • Processed invoices, completed check runs and wire transfers according to company policy.
  • Performed regular audits of cash drawers to ensure accuracy of funds.
  • Reviewed financial statements for accuracy prior to submission to senior management.
  • Assisted with budget preparation by providing historical data analysis.
  • Investigated discrepancies in customer payments received versus expected amounts due.
  • Collaborated with auditors during annual audit process by providing requested information in an accurate and timely manner.
  • Monitored daily cash flow, prepared bank deposits and balanced tills.
  • Prepared reports summarizing account activity for management review.
  • Ensured compliance with internal financial control policies and procedures.
  • Created monthly journal entries for accrual based expenses and reconciled balance sheet accounts as required.
  • Performed periodic audits of cash drawers to ensure proper accountability of funds.
  • Developed and implemented procedures for efficient handling of cash payments.
  • Assisted in the reconciliation of accounts receivable to general ledger accounts.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Mitigated business risks by working closely with staff members and assessing performance.

Education

High School Diploma -

Ogdensburg Free Academy
Ogdensburg, NY
06-1983

Skills

  • Inventory management
  • Loss prevention
  • Customer service
  • Operational efficiency
  • Team coordination
  • Scheduling optimization
  • Effective communication
  • Problem solving
  • Leadership development
  • Quality assurance
  • Time management
  • Business ethics
  • Adaptability and flexibility
  • Customer relationship management
  • Attention to detail
  • Active listening
  • Interpersonal communication
  • Self motivation
  • Task prioritization
  • Time management abilities
  • Teamwork
  • Multitasking
  • Coordinate supplies
  • Staff training
  • Problem-solving abilities

References:

1.  Denise Palmer, Medical Credentialing Manager

     Claxton Hepburn Medical Center and Campus

     214 King Street

     Ogdensburg NY 13669

     Telephone #:   315-393-3600

     Email Address: PalmerDenise49@yahoo.com

2.  Chrissy Sprague Desormeau

     31205 Vaadi Road

     LaFargeville NY 13656

    Telephone#:  315-955-9992

    Email Address:  Cgdesor30@aol.com

3. Letitia Haynes

708 Ogden Street

Ogdensburg NY 13669

Telephone #: 315-854-7255

Email Address: tisha_marie@icloud.com

Timeline

Overnight Team Lead

Walmart
01.2025 - 08.2025

Online Team Lead

Walmart
06.2023 - 01.2025

Retail Department Manager

Walmart
07.2012 - 06.2023

Store Manager

Nice and Easy
04.2010 - 06.2012

Assistant Store Manager

Walmart
06.2008 - 04.2010

Cash Office Manager

Walmart
11.1994 - 06.2008

High School Diploma -

Ogdensburg Free Academy

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