Amy Grugel
Long Branch,NJ
Summary
Proven track record in enhancing patient care and clinic efficiency at Hackensack Meridian Health, adept in Electronic Health Records and fostering positive environments. Skilled in HIPAA compliance and patient scheduling, significantly improved service delivery through meticulous attention to detail and effective team management. Demonstrates exceptional cross-functional skills and a commitment to excellence in healthcare.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Hackensack Meridian Health
11.2022 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records through EPIC.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Ensured compliance with industry regulations and best practices to maintain a safe and efficient work environment.
Patient Observer
Hackensack Meridian Health
10.2021 - 06.2022
- Reduced risk of falls or injuries by closely monitoring high-risk patients and implementing appropriate precautionary measures.
- Enhanced quality of care by diligently documenting all observations, interventions, and communications in accordance with hospital policies and procedures.
- Improved patient safety by vigilantly monitoring their condition, promptly reporting changes or concerns to the appropriate healthcare professionals.
- Promoted a calm atmosphere within the unit through professional demeanor, conflict resolution skills, and active listening techniques when interacting with patients or family members.
Manager
Playa Bowls
04.2020 - 08.2021
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
Education
High School Diploma -
Rowan Univeristy
GlassboroSkills
- HIPAA Compliance
- Appropriate call routing
- Cross trained as medical receptionist
- Referral/Image/Lab Tracking
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Electronic Health Records
- Scanning
- Data Entry
- Completion of daily pre-visit planning
- PCMH recognized practice
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Registered Phlebotomy Technician (RPT) - American Medical Technologists (AMT).
- Certified EKG Technician (CET) - National Healthcareer Association.
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- Patient Care Technician Certification (PCT) - National Healthcareer Association.
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Certified Medical Assistant
Hackensack Meridian Health
11.2022 - Current
Patient Observer
Hackensack Meridian Health
10.2021 - 06.2022
Manager
Playa Bowls
04.2020 - 08.2021
High School Diploma -
Rowan Univeristy