Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Gurney

Sandy,UT

Summary

Dedicated Customer Service professional with 8 years of experience in diverse roles, including Customer Service Representative at Allstate Insurance. Proven ability to resolve customer inquiries, provide technical support, and facilitate medical scheduling and insurance verification. Seeking to leverage strong communication and problem-solving skills in a Customer Service Representative role to enhance customer satisfaction.

Overview

16
16
years of professional experience

Work History

Amazon Pharmacy Customer Care

Amazon
02.2025 - 04.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Team Member, Provider Resolution Team

United Healthcare/National Medtrans
12.2018 - 07.2020
  • Facilitated medical transportation scheduling for members across various insurance plans, including Optum Care, Medicare Advantage, and Medicaid, enhancing service accessibility in California, Nevada, and New York.
  • Addressed member inquiries regarding trip benefits, insurance coverage, and account profiles, ensuring clarity and satisfaction in service delivery.
  • Coordinated with transportation services such as special medical vans and Lyft to optimize logistical support for insured members.

Customer Service Representative

Allstate Insurance
03.2016 - 07.2017
  • Addressed customer inquiries regarding auto policies with a focus on delivering clear and accurate information, enhancing customer understanding and satisfaction.
  • Resolved technical and account-related issues, including processing payments and assisting with website navigation, to ensure seamless customer experiences.

Sales Representative

Extra Space Storage Call Center
06.2015 - 02.2016
  • Facilitated inbound and outbound communications to assist residential and commercial clients in procuring appropriate storage solutions for items and vehicles, contributing to commission-based sales.
  • Supported customer acquisition and retention through effective communication and needs assessment, enhancing the overall sales process.

Financial Services Representative

Wells Fargo Bank Call Center
01.2009 - 05.2013
  • Evaluated customers' financial service needs and crafted tailored proposals, enhancing service adoption and satisfaction.
  • Engaged prospective customers by presenting and clarifying available financial services, resulting in successful sales of products such as trusts and investments.
  • Analyzed business trends to provide customers with informed advice on potential financial market fluctuations, supporting their decision-making process.

Education

College -

High School Diploma - undefined

Skills

  • Operating Systems (Windows and MacOS)
  • Office Suites (Microsoft Office, G Suite)
  • Presentation Software (PowerPoint, Keynote)
  • Spreadsheets (Excel, Google Spreadsheets)
  • Communication and Collaboration Tools (Slack, Skype)
  • Accounting Software (QuickBooks, FreshBooks, Xero)
  • Ability to Follow Written and Verbal Instructions
  • Work and Communicate With Clients and Customers to Satisfy Their Expectations in Financial Services and Analysis
  • Medical Scheduling
  • Insurance Verification
  • Technical Support
  • Sales and Accounting

Timeline

Amazon Pharmacy Customer Care

Amazon
02.2025 - 04.2025

Team Member, Provider Resolution Team

United Healthcare/National Medtrans
12.2018 - 07.2020

Customer Service Representative

Allstate Insurance
03.2016 - 07.2017

Sales Representative

Extra Space Storage Call Center
06.2015 - 02.2016

Financial Services Representative

Wells Fargo Bank Call Center
01.2009 - 05.2013

High School Diploma - undefined

College -

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Amy Gurney