Amy Gutierrez
Van Nuys,CA
Summary
Outgoing Office Administrator with 5+ years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing phone switchboard and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.
Overview
8
8
years of professional experience
Work History
Affiliate Representative
iHeart Media
Burbank, CA
12.2023 - Current
- Provided support in developing policies and procedures for the company's compliance program.
- Monitored changes in relevant legislation and regulatory requirements.
- Reviewed existing contracts, documents, reports and other materials to identify potential areas of non-compliance.
- Maintained up-to-date knowledge of regulations related to privacy laws and online advertising guidelines.
- Communicated regularly with team members across departments regarding progress on various initiatives.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
New Patient Coordinator
Souther California Reproductive Center
Beverly Hills, CA
08.2022 - 11.2023
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Processed patient intake information and updated medical records prior to treatment.
- Coordinated appointments with customers and staff members according to availability.
- Updated patient information in databases and adhered to confidentiality requirements.
- Instructed patients regarding how to prepare for appointments.
- Communicated with patients to ensure quality of care and develop care plans.
- Calculated sliding fee or special program adjustments relating to patient visits.
Administrative Assistant
UCLA Health
Encino, CA
08.2019 - 08.2022
- Directed customer communication to appropriate department personnel.
- Satisfied customer queries over phone and email to maintain positive patient-provider relationships.
- Monitored and maintained supply of medical equipment, tools and accessories.
- Created and maintained facility documents and records with sensitive data.
- Managed customer inquiries through telephone, email and social media interfaces.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Utilized technology and specialized software to maximize productivity.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
Customer Service Representative
Westlake Financial Services
Agoura Hills, CA
07.2017 - 08.2019
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers in making payments on accounts and setting up payment plans.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Answered 300+ inbound calls per day and directed to individuals or departments.
- Answered customer questions and addressed concerns, resulting in 90% reduction in complaint calls.
- Exceeded company productivity standards on consistent basis.
Shift Supervisor
Coffee Bean & Tea Leaf
Woodland Hills, CA
01.2016 - 07.2017
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Organized daily workflow and scheduled staff vacations for adequate coverage.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
Education
High School Diploma -
Birmingham Community Charter High School
IheartVan Nuys, CA06.2016
Skills
- Salesforce Management
- Expert in Microsoft office
- Travel coordination
- Office supply management
- Data entry
- Problem resolution
- PPE use
- Computer skills
- Supervision
- CRM and office management software
Timeline
Affiliate Representative
iHeart Media
12.2023 - Current
New Patient Coordinator
Souther California Reproductive Center
08.2022 - 11.2023
Administrative Assistant
UCLA Health
08.2019 - 08.2022
Customer Service Representative
Westlake Financial Services
07.2017 - 08.2019
Shift Supervisor
Coffee Bean & Tea Leaf
01.2016 - 07.2017
High School Diploma -
Birmingham Community Charter High School