Amy Gutierrez
Bronx,New York
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
9
9
years of professional experience
Work History
Team Lead
LaserAway
08.2022 - Current
- Opened location in 2022 and generated $300k in sales in 2024
- Build relationships with clients and create treatment plans
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Negotiate pricing, assist with financing and issuing invoices every transaction
- Schedule appointments, follow up calls and emails, consultations with clients
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
Trusted Advisor
Ashley's Homestore
03.2021 - 08.2022
- Generated $200k in 2021
- Built rapport with prospective clients through effective communication, leading to successful onboarding experiences.
- Ensured regulatory compliance by staying current with industry laws, regulations, and best practices.
- Enhanced client relationships by providing tailored financial advice and addressing individual concerns.
- Negotiated contracts on behalf of clients.
- Educated clients on investment strategies and products, empowering them to make informed decisions about their finances.
Business Development Rep
HONDA
08.2020 - 03.2021
- Call center, dialing 50 clients within the CRM to schedule for maintenance
- Lead generation, letting clients know about promotions in sales and service
- Window clerk, taking payments from clients for services on their cars
- Batching credit card terminals to make sure totals are aligned
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Used SalesForce to handle current portfolio and prospective leads.
Assistant Shoes Manager
Nordstrom
11.2015 - 05.2019
- Train team to meet goals, train how to assist with customers issues and styling
- Arrange floor displays according to promotions
- Assisted in closing department and store at end of day on certain shifts
- Exceeded monthly department goals
- Met with vendors to discuss their products and their benefits
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
AAS - Business Administration and Management
The College of Westchester
White Plains, NY05.2014
Skills
- Fluent In Two Languages
- Effective Time Management
- Skilled in Microsoft Office Applications
- Microsoft Outlook Proficiency
- Analytical Problem Solving
- Team Leadership
- Critical thinking
- Effective Communication
- Creativity
- Strong Verbal Communication
- Collaborative Teamwork
- Attention to detail
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Team Lead
LaserAway
08.2022 - Current
Trusted Advisor
Ashley's Homestore
03.2021 - 08.2022
Business Development Rep
HONDA
08.2020 - 03.2021
Assistant Shoes Manager
Nordstrom
11.2015 - 05.2019
AAS - Business Administration and Management
The College of Westchester
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