Amy Guzman
Dunnellon,FL
Summary
Driven by a track record of optimizing operational efficiency and enhancing customer experiences, I leveraged technology integration and bilingual capabilities to secure significant cost savings. Skilled in complex problem resolution and exhibiting strong telephone etiquette, I excel in roles demanding goal achievement and performance excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Professional Dog Groomer
Love To Groom Mobile Pet Grooming
Dunnellon, FL
06.2022 - Current
- Maintain a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
- Manage client records accurately and confidentially, ensuring all essential information is readily available for future appointments.
- Handle dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
- Demonstrates exceptional attention to detail when trimming nails, cleaning ears, expressing glands, and performing other essential grooming tasks.
Receptionist Assistant
Claim Guard Group
Hialeah, FL
09.2017 - 07.2022
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Director of Facilities
Florida Property Management Services
Hialeah, FL
03.2007 - 05.2017
- Managed resident disputes by assuring rapid service, collected property payments, managed sales calls and kept office materials in order.
- Improved response times by creating an efficient work order system for tracking and prioritizing maintenance requests.
- Established a positive work environment by fostering collaboration among team members and maintaining open lines of communication.
- Gained extensive customer service skills along with disputes resolution ability and communication skills.
Education
Miami Dade Christian Academy
Hialeah, FLSkills
Goals and Performance
Technology Integration
Bilingual
Document Translation
Complex Problem Resolution
Strong Telephone Etiquette
Sales
Certification
Dog Groomer Certification
Timeline
Professional Dog Groomer
Love To Groom Mobile Pet Grooming
06.2022 - Current
Receptionist Assistant
Claim Guard Group
09.2017 - 07.2022
Director of Facilities
Florida Property Management Services
03.2007 - 05.2017
Miami Dade Christian Academy