Summary
Overview
Work History
Education
Skills
Certification
Timeline
Awards
Hi, I’m

Amy Hackerd

Austin,TX
Amy Hackerd

Summary

Professional hospitality worker, ready to excel in fast-paced environment. WSET certified in wine (level 2) and liquor (level 1). Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

22
years of professional experience
1
Certificate

Work History

Vespaio Ristorante

Food Server/Sommelier
03.2024 - Current

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Cultivated warm relationships with regular customers.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Recommended wine pairings and specialty dishes, enhancing dining experience.
  • Assisted in selling exceptional wine to enhance the guests experience.

Dean's Italian Steakhouse

Server/Manager/Sommelier
09.2022 - 01.2024

Job overview

  • Elevated the restaurants wine program, leading to a 10% increase in revenue
  • Executed and maintained schedule for 50+ employees
  • Led a team of 50+ employees, providing training and productivity
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Fluent in Micros, Bev Spot, Unifocus, Revinate, Triple Seat, Excel, and OpenTable
  • Trained servers on order management, food service quality and how to build rapport with guests.

Lenoir

Restaurant Manager
07.2015 - 06.2016

Job overview

  • Cultivated an elevated standard of service
  • Responsible for training and growth development of staff
  • Succesfully running day to day operations in a quaint and romantic environment
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.

Wildfire

Restaurant Manager
10.2004 - 11.2005

Job overview

  • Ensuring customer satisfaction professionally, resolving issues through diplomatic acknowledgment and commitment to service
  • Oversaw daily operations, delegated tasks, and trained new staff
  • Accountable for register accuracy through correct billing, payment processing and cash management practices
  • Extremely high volume restaurant with large Australian wine list

BondST

Restaurant Manager
10.2002 - 11.2004

Job overview

  • Creating a team hiring for all service positions in lounge
  • Trained staff how to deliver outstanding service to every customer
  • Extensive knowledge in Japanese and Sushi cuisine
  • Extremely high end establishment with high profile guests
  • Maitre d for main dining room, and manager for Lounge Created effective employee schedules maintaining coverage at peak times and minimizing labor costs

Education

Arizona State University
Tempe, AZ

Music Theatre And Music Therapy
05.2000

Skills

  • Restaurant Operations Management
  • Team Leadership and Development
  • Customer Service Excellence
  • Budgeting and Financial Analysis
  • Inventory Management
  • Wine and Beverage Program Development
  • Staff Training and Development
  • Food Safety and Sanitation Compliance
  • Strong Communication and Interpersonal Skills

Certification

  • Level 2 WSET Wine Certification (completing level 3 currently)
  • Level 1 WSET Spirits Certification

Timeline

Food Server/Sommelier

Vespaio Ristorante
03.2024 - Current

Server/Manager/Sommelier

Dean's Italian Steakhouse
09.2022 - 01.2024

Restaurant Manager

Lenoir
07.2015 - 06.2016

Restaurant Manager

Wildfire
10.2004 - 11.2005

Restaurant Manager

BondST
10.2002 - 11.2004

Arizona State University

Music Theatre And Music Therapy

Awards

  • JW Marriott's Best Front of House Awards, 11/22, Dean's Italian Steakhouse
  • JW Marriott's Best Front of House Awards, 02/23, Dean's Italian Steakhouse

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Amy Hackerd