Amy Hale
Administrative Assistant
Corning,Ny
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits.
Overview
14
14
years of professional experience
Work History
Administrative Assistant/Receptionist
All Saints Academy
Corning, NY
02.2022 - Current
- Organize, coordinate, schedule and perform wide variety of clerical and other office functions and activities related to administration of diverse programs and operations at middle school; prioritize and schedule duties and assignments to assure efficiency and effectiveness and meet established timelines
- Serve as secretary and provide administrative assistance to Principal; make, schedule and arrange appointments, meetings and conferences; independently compose letters, memoranda and bulletins as directed; take and transcribe dictation as required
- Coordinate Principal's office, acting as receptionist, and contact and reference source for staff, students, parents and public; perform public relations and communications services for Principal
- Provide information over phone or in personal contacts with parents, students or school personnel as appropriate; route calls to appropriate personnel as necessary; coordinate and maintain school calendar of events
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Managed Access databases converting complex data into easy-to-interpret data.
- Supervises Children
Lead Sales Associate
Tommy Hilfiger
Corning, NY
01.2019 - 08.2020
- Meet personal sales goals
- Be aware of sales-to-goal status and consistently strive to achieve company sales expectations
- Maintain a strong customer focus and consistently provide quality customer service
- Promote a positive customer experience by keeping all customer areas clean and present merchandise according to company merchandising standards
- Ring customer transactions, perform register functions and follow company cash handling policies.
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
Shift Supervisor/Pharmacy Assistant
Rite Aid
Corning, NY
12.2018 - 12.2019
- This position involved managing tasks and supervising store associates in those limited
- Committed to providing customer service that makes both internal and external customers feel welcome, important, and appreciated
- Ability to preserve confidentiality of information
- Ability and willingness to move with purpose and a strong sense of urgency
- Ability to work weekends on a regular basis
- Ability to work day or evening hours
- Accuracy and attention to detail
- Ability to organize and prioritize a variety of tasks/projects.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Regulated pricing, inventory count and supply during shift hours.
Supervisor/Inspector
Raddison Hotel
Corning, NY
02.2017 - 11.2018
- Perform deep-cleaning inspections prepare work orders and conduct daily operations
- Oversees laundry operations, inventory and guest complaints
- Establishments employ housekeeping inspectors excellent communications.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Front Desk Clerk/Housekeeping Manager
Super 8 Motels
Bedford, TX
01.2012 - 01.2014
- Oversee all receptionist and secretarial duties at main entrance des
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Perform a range of duties including answering phone calls, 3
- Managing the switchboard, and maintaining the office
- Customer Service
- Providing excellent customer service
- Computer Functions
- Problem Solving
- Front Desk Presentation
- Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met
- Scheduling staff shifts and organizing replacements as required
- Investigating and addressing complaints regarding poor housekeeping service
- Providing training to the housekeeping staff
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collected room deposits, fees and payments.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Maintained transaction security by verifying payment cards against identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Used internal software to process reservations, check-ins and check-outs.
- Kept accounts in balance and ran daily reports to verify totals.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Resolved service-related problems and documented actions in system.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Lead Housekeeping Supervisor
Texas Health Harris Methodist Hospital
Bedford , Texas
03.2010 - 05.2012
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Managed laundry sorting, washing, drying and ironing.
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports and other business documentation.
- Coordinated daily workflow through task prioritization and concise scheduling.
- Delivered personalized educational, behavioral and emotional support to individual staff to enable positive learning outcomes.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Conducted training courses and prepared videos for long-term use.
- Implemented new learning strategies depending upon employees' skill levels.
- Trained staff during demonstrations, meetings, conferences and workshops.
Floater/Aide/housekeeper/nutritional aide/receptionist
Brookdale Senior Living
Bedford, TX
01.2008 - 01.2010
- Assists clients with activities of daily living, including bathing, dressing, grooming, toileting, transferring, and getting to and from activities and meals according to the client plan of care
- Cleaned apartments for clients,served food and dietary aide in cafeteria, heroes in reception when needed, and activities.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Completed required daily cleaning duties for assigned rooms while maintaining strong lines of communication with front desk staff regarding potential changes or challenges.
- Participated in required and optional safety training events to gain innovative edge in industry and maintain highest quality of safety standards.
- Handled guest complaints about housekeeping services and referred problems to management.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures and care plan instructions.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Receptionist/ Physical Thearpy Assistant/Patient Records
Wellness Center
Kettering, OH
03.1998 - 01.2001
- Greeting patients visiting the facility, answering any questions they may have and helping them fill out the required forms
- Answering phone calls, creating appointments, directing the calls as required and handling all queries
- Informing the Doctor, Nurse or other healthcare facilitators about impending appointments
- Outstanding professional phone management skills: manages a multiline telephone system efficiently and politely, minimizing hold time
- Documented each patient case with updates in computer system.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Communicated with physicians to provide updates on patient care.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Front Desk Clerk
Extended Stay Hotels
Bedford, TX
- Guest Relations
- Cash Handling
- Management of Housekeeping
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained transaction security by verifying payment cards against identification.
- Used internal software to process reservations, check-ins and check-outs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Resolved service-related problems and documented actions in system.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Dispatcher/Administrative Assistant
Aussie Pet Mobile
Bedford, TX
- Scheduled routes, Appointments,
- Sales
- Payroll
- Assistance in all office duties,
- Handling all clients
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Directed dispatching, routing and tracking of [Number] fleet vehicles.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
Education
High School Diploma -
West Carrollton High School
West Carrollton, OH09.1992
Skills
- Communication
- Computer skills
- Customer service
- Interpersonal skills
- Leadership
- Management skills
- Problem-solving
- Time management
- Transferable skill
- Administrative support experience
- Administrative management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Administrative Assistant/Receptionist
All Saints Academy
02.2022 - Current
Lead Sales Associate
Tommy Hilfiger
01.2019 - 08.2020
Shift Supervisor/Pharmacy Assistant
Rite Aid
12.2018 - 12.2019
Supervisor/Inspector
Raddison Hotel
02.2017 - 11.2018
Front Desk Clerk/Housekeeping Manager
Super 8 Motels
01.2012 - 01.2014
Lead Housekeeping Supervisor
Texas Health Harris Methodist Hospital
03.2010 - 05.2012
Floater/Aide/housekeeper/nutritional aide/receptionist
Brookdale Senior Living
01.2008 - 01.2010
Receptionist/ Physical Thearpy Assistant/Patient Records
Wellness Center
03.1998 - 01.2001
Front Desk Clerk
Extended Stay Hotels
Dispatcher/Administrative Assistant
Aussie Pet Mobile
High School Diploma -
West Carrollton High School
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