Amy Hall
Elizabethton,TN
Summary
Detail-oriented individual with exceptional communication and customer service skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Proficient in handling complex customer issues and promoting positive experiences. Analytical individual adept in overseeing distribution of goods and services to drive timely delivery. Possesses understanding of supply chain operations, inventory management, route optimization and logistic technology.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
call center
Food Service Worker
Veterans Affairs Medical Center
12.2022 - Current
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Conducted daily equipment checks to ensure operational efficiency.
Lead Server
Southern Restaurant
08.2021 - 12.2022
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Processed orders and sent to kitchen employees for preparation.
Server Shift Leader
Applebee's Neighborhood Grill & Bar
12.2020 - 08.2021
- Streamlined shift operations for increased efficiency by implementing effective delegation and task prioritization.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Educated staff on proper food handling techniques, contributing to consistently high health inspection scores.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Collaborated with management to develop strategies for attracting new customers, resulting in increased sales revenue.
- Managed inventory levels to reduce waste, ordering supplies in a timely manner based on projected needs.
- Increased team productivity with thorough training sessions and consistent performance feedback.
Assistant General Manager
Taco Bell
12.2016 - 12.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Resolved problems promptly to elevate customer approval.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Upgraded technology systems, enhancing overall business efficiency and customer interaction.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Talent Acquisition Recruiter
ACT
12.2014 - 12.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Improved resolution time with effective problem-solving for customer complaints.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma -
Unaka High School
Elizabethton, TN05.1998
Skills
- Hospital Standards and Operations
- Covid-19 Safety Protocols
- Microsoft Office
- Keyboarding skills
- Customer Service
- Multi-line phone systems
- Shipping and receiving
- Stock control
- Operational efficiency
- Inventory management
- Utilization of bar code equipment
- Distribution of supplies
Certification
Servsafe
ABC Card
Customer Service
Training
Management
Additional Information
My Mission is to care for those who have served in our nation's military and for their families, caregivers, and survivors. I enjoy being able to give back to the Veterans and their families.
Timeline
Food Service Worker
Veterans Affairs Medical Center
12.2022 - Current
Lead Server
Southern Restaurant
08.2021 - 12.2022
Server Shift Leader
Applebee's Neighborhood Grill & Bar
12.2020 - 08.2021
Assistant General Manager
Taco Bell
12.2016 - 12.2020
Talent Acquisition Recruiter
ACT
12.2014 - 12.2016
call center
High School Diploma -
Unaka High School