Overview
Work History
Education
Skills
Timeline
Generic

Amy Hall

Ohatchee,AL

Overview

15
15
years of professional experience

Work History

Cashier/ Assistant Manager

Kitchens Express Gas Station
Southside, AL
03.2021 - 05.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Answered phone calls to assist customers with questions and orders.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Opened and closed store.
  • Prepared food such as breakfast, lunch, and prepared pizzas in a pizza over.
  • Worked closely with venders.
  • Prepared all ordering from venders for the store.
  • Helped vendors stock shelves and organize store.
  • Helped hire and let go of employers.
  • Helped train new employees.
  • Ordered and kept in stock items that customers would ask for.
  • Stock coolers.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Helped with purchases and signed customers up for rewards program.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Built and maintained productive relationships with employees.

Cashier

Shell Station
Rainbow City, AL
04.2019 - 01.2021
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Issued receipts, refunds, credits or change due to customers.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Worked closely with front-end staff to assist customers.
  • Performed other duties as assigned by management.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Worked closely with venders.
  • Helped with ordering merchandise for store.
  • Open and closed store.
  • Answered phone calls to assist customers with questions and orders.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Banquet Server for a Hotel

Capstone Hotel
Tuscaloosa , AL
04.2016 - 12.2017
  • Worked with the Alabama football team
  • Set up all coach's rooms with their special request,
  • Served the football team their Friday night dinners, Saturday morning breakfast, and afternoon lunch.
  • Set up for weddings, and large parties.
  • Bartended for small and parties.
  • Set up tables with the right silver wear, plates and glass wear.
  • Cleared away used plates and utensils following end of meal service.
  • Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
  • Maintained cleanliness of work area throughout shift including tables, chairs and floors.
  • Changed table settings between courses as necessary.
  • Adhered to sanitation and safety policies, protecting establishment, and patrons.
  • Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Upheld exceptional food, beverage and service standards to surpass customer expectations.
  • Provided exceptional service to high volume of daily customers.
  • Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
  • Assisted with closing duties such as restocking supplies, wiping down surfaces.
  • Helped decorate for all Hollidays, throughout the year.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Hostess/ Waitress

Logans Roadhouse Grill
Gadsden, AL
08.2009 - 02.2014
  • Organized take-out orders efficiently according to customer requests.
  • Presented menus and answered questions regarding items.
  • Performed basic math calculations when computing bills for customers' meals.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Assisted in seating guests at tables or booths.
  • Presented food and beverages to guests at tables.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Nightly chores of sweeping, cleaning tables, filling condiments, and rolling silverware for the next shift..
  • Prepared checks, itemizing total meal costs and taxes.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Took orders for food and drinks and delivered them to guests.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Informed customers of daily specials and signature menu items.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Processed payments accurately using cash register, and kept up with all cash and credit slips throughout shift.
  • Developed positive relationships with regular customers through friendly conversation.
  • Replenished beverages when necessary.

Sales Associate

Victoria Secret
Gadsden , AL
08.2010 - 01.2011
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Attended weekly team meetings to review performance goals and objectives.
  • Developed trusting relationships with customers by making personal connections.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Bagged or packaged purchases and wrapped gifts.
  • Computed purchases and received and processed cash or credit payment.
  • Helped size woman.
  • Worked as a Holliday sales associate.
  • Helped decorate store.

Assistant Manager/ Sales Associate

Wacky Bear
Gadsden, AL
09.2008 - 08.2009
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Organized Birthday parties for children.
  • Open and closed drawers and went to bank.
  • Ran cash drawer.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Helped organize and put out new inventory.

Education

Some College (No Degree) -

Gaston High School/Gadsden State
Gadsden, AL

Skills

  • Workplace safety
  • Cash handling expertise
  • POS system proficiency
  • Decision-making capacity
  • Store operations
  • Employee training
  • Sales promotion
  • Shift oversight
  • Merchandising techniques
  • Operations leadership
  • Point of sale systems
  • Team training and development
  • Retail operations
  • Recruiting and hiring
  • Till counting
  • Mentoring and coaching
  • Order management
  • Issue resolution
  • Verbal and written communication
  • Schedule maintenance
  • Cash handling and management
  • Cross-training staff
  • Customer service
  • Punctual and reliable
  • Store opening and closing
  • Quality assurance
  • Store opening and closing procedures
  • Customer complaint handling
  • Cash handling and security
  • Time tracking
  • Cashier coaching
  • Time management
  • Payment processing
  • POS system operation
  • Store promotions
  • Merchandise display
  • Vendor coordination
  • Team leadership
  • Shift scheduling
  • Cash register operation

Timeline

Cashier/ Assistant Manager

Kitchens Express Gas Station
03.2021 - 05.2023

Cashier

Shell Station
04.2019 - 01.2021

Banquet Server for a Hotel

Capstone Hotel
04.2016 - 12.2017

Sales Associate

Victoria Secret
08.2010 - 01.2011

Hostess/ Waitress

Logans Roadhouse Grill
08.2009 - 02.2014

Assistant Manager/ Sales Associate

Wacky Bear
09.2008 - 08.2009

Some College (No Degree) -

Gaston High School/Gadsden State

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Amy Hall