Amy Hall
Ohatchee,AL
Overview
15
15
years of professional experience
Work History
Cashier/ Assistant Manager
Kitchens Express Gas Station
Southside, AL
03.2021 - 05.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Answered phone calls to assist customers with questions and orders.
- Conducted price checks for special orders or discounts as requested by customers.
- Processed customer payments quickly and returned exact change and receipts.
- Helped customers find specific products, answered questions, and offered product advice.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Opened and closed store.
- Prepared food such as breakfast, lunch, and prepared pizzas in a pizza over.
- Worked closely with venders.
- Prepared all ordering from venders for the store.
- Helped vendors stock shelves and organize store.
- Helped hire and let go of employers.
- Helped train new employees.
- Ordered and kept in stock items that customers would ask for.
- Stock coolers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Helped with purchases and signed customers up for rewards program.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Built and maintained productive relationships with employees.
Cashier
Shell Station
Rainbow City, AL
04.2019 - 01.2021
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Issued receipts, refunds, credits or change due to customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Worked closely with front-end staff to assist customers.
- Performed other duties as assigned by management.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Balanced daily transactions on a computerized point-of-sale system.
- Worked closely with venders.
- Helped with ordering merchandise for store.
- Open and closed store.
- Answered phone calls to assist customers with questions and orders.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Helped customers find specific products, answered questions, and offered product advice.
- Conducted price checks for special orders or discounts as requested by customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures, and customer services.
Banquet Server for a Hotel
Capstone Hotel
Tuscaloosa , AL
04.2016 - 12.2017
- Worked with the Alabama football team
- Set up all coach's rooms with their special request,
- Served the football team their Friday night dinners, Saturday morning breakfast, and afternoon lunch.
- Set up for weddings, and large parties.
- Bartended for small and parties.
- Set up tables with the right silver wear, plates and glass wear.
- Cleared away used plates and utensils following end of meal service.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Changed table settings between courses as necessary.
- Adhered to sanitation and safety policies, protecting establishment, and patrons.
- Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Provided exceptional service to high volume of daily customers.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
- Helped decorate for all Hollidays, throughout the year.
- Participated in ongoing training to enhance job skills and knowledge.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Hostess/ Waitress
Logans Roadhouse Grill
Gadsden, AL
08.2009 - 02.2014
- Organized take-out orders efficiently according to customer requests.
- Presented menus and answered questions regarding items.
- Performed basic math calculations when computing bills for customers' meals.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Assisted in seating guests at tables or booths.
- Presented food and beverages to guests at tables.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Nightly chores of sweeping, cleaning tables, filling condiments, and rolling silverware for the next shift..
- Prepared checks, itemizing total meal costs and taxes.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Took orders for food and drinks and delivered them to guests.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Informed customers of daily specials and signature menu items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Processed payments accurately using cash register, and kept up with all cash and credit slips throughout shift.
- Developed positive relationships with regular customers through friendly conversation.
- Replenished beverages when necessary.
Sales Associate
Victoria Secret
Gadsden , AL
08.2010 - 01.2011
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Attended weekly team meetings to review performance goals and objectives.
- Developed trusting relationships with customers by making personal connections.
- Received and displayed product shipments on store retail shelves upon delivery.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Bagged or packaged purchases and wrapped gifts.
- Computed purchases and received and processed cash or credit payment.
- Helped size woman.
- Worked as a Holliday sales associate.
- Helped decorate store.
Assistant Manager/ Sales Associate
Wacky Bear
Gadsden, AL
09.2008 - 08.2009
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Organized Birthday parties for children.
- Open and closed drawers and went to bank.
- Ran cash drawer.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Helped organize and put out new inventory.
Education
Some College (No Degree) -
Gaston High School/Gadsden State
Gadsden, ALSkills
- Workplace safety
- Cash handling expertise
- POS system proficiency
- Decision-making capacity
- Store operations
- Employee training
- Sales promotion
- Shift oversight
- Merchandising techniques
- Operations leadership
- Point of sale systems
- Team training and development
- Retail operations
- Recruiting and hiring
- Till counting
- Mentoring and coaching
- Order management
- Issue resolution
- Verbal and written communication
- Schedule maintenance
- Cash handling and management
- Cross-training staff
- Customer service
- Punctual and reliable
- Store opening and closing
- Quality assurance
- Store opening and closing procedures
- Customer complaint handling
- Cash handling and security
- Time tracking
- Cashier coaching
- Time management
- Payment processing
- POS system operation
- Store promotions
- Merchandise display
- Vendor coordination
- Team leadership
- Shift scheduling
- Cash register operation
Timeline
Cashier/ Assistant Manager
Kitchens Express Gas Station
03.2021 - 05.2023
Cashier
Shell Station
04.2019 - 01.2021
Banquet Server for a Hotel
Capstone Hotel
04.2016 - 12.2017
Sales Associate
Victoria Secret
08.2010 - 01.2011
Hostess/ Waitress
Logans Roadhouse Grill
08.2009 - 02.2014
Assistant Manager/ Sales Associate
Wacky Bear
09.2008 - 08.2009
Some College (No Degree) -
Gaston High School/Gadsden State