Amy Hall
Summary
Multi-faceted, purposeful professional with 20+ years of experience providing support and expertise to executives and medical professionals at the provider level within the Population Health space at a large hospital, seeking Provider Performance and Enablement position at a health-care provider or facility.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Business Operations Specialist
AdventHealth
12.2024 - Current
- Provided support to the engagement and relationship management efforts related to providers and practices in clinically integrated networks, ACOs, and other provider network arrangements in support of value-based care.
- Monitored, researched, and documented network provider requests in Salesforce concerning members, claims, credentialing, and network functions in accordance with departmental policies and procedures.
- Analyzed and reported on provider activity and deliverables as it pertains to the network's requirements while collaborating with other MSO departments.
- Executed on department initiatives for network providers and practices, including direct outreach to providers via email, faxes, or department Five9 telephony system.
- Assisted the Team with researching and resolving claims and network issues from providers while coordinating with other MSO departments as needed to resolve.
- Created, analyzed, and manipulated large data spreadsheets to be used for provider outreach and resolution.
- Tracked Team initiative campaigns and communications sent to providers and other reporting requests.
- Identified opportunities for interdepartmental operations and process improvement by suggesting remedies to ensure efficient and effective workflows.
Administrative Assistant
AdventHealth
09.2021 - 12.2024
- Provided executive-level administrative support for eight executives including the Executive Director, Medical Directors, and Department Directors.
- Provided calendar management, meeting preparation, travel coordination, event planning, and expense reporting for supported executives while utilizing highly effective time management and organizational skills.
- Managed multiple tasks such as preparing reports, presentations, and correspondence for internal and external stakeholders.
- Assisted with special projects to close care gaps and compliance with provider credentialing and network and contractual requirements.
- Assisted with project management while ensuring deadlines were met and deliverables were completed in accordance with department guidelines while maintaining an elevated level of efficiency.
- Managed and maintained scheduling and tracking of Executive Provider visits including visit documentation in Salesforce.
Administrative Assistant
Cincinnati Children's Hospital Medical Center
09.2013 - 09.2021
- Provided administrative support for multiple Clinical Directors, Clinical Managers, and patient care staff for two departments in a large globally recognized children's hospital.
- Scheduled all department meetings, provided calendar management, and travel coordination for Clinical Directors and Managers.
- Diligently provided timekeeper, scheduling, and approver duties for multiple departments while maintaining prominent levels of accuracy, documentation, and confidentiality using Kronos.
- Scheduled interviews for open positions, completed departmental access and equipment processes for new hires, and developed orientation schedules.
- Maintained and distributed equipment and supplies for multiple departments and clinics while serving as the department liaison and resource for other departments.
- Streamlined multiple department administrative processes and communication between cross-functional teams.
Administrative Secretary
The Christ Hospital
03.2006 - 09.2013
- Provided executive level support for department Manager and RN Transplant Coordinators at a large hospital system.
- Provided calendar management, meeting scheduling, and managed payroll functions for the Kidney Transplant Manager and RN Transplant Coordinators.
- Diligently documented pertinent information during Kidney Transplant Forum Meetings, maintaining a comprehensive record of key discussions and action items to facilitate candidate approval.
- Collaborated closely with Medical Directors, Transplant Surgeons, RN Transplant Coordinators to align the transplant approval process including patient outreach and communication.
- Maintained patient records in EPIC, ensured accuracy in documentation while following patient confidentiality rules and regulations and hospital standards of documentation.
- Provided high level customer service and problem resolution to patients and other departments during phone communications while maintaining professionalism and compliance with hospital standards.
- Assisted with project management, ensuring deadlines were met and deliverables were completed efficiently as the pilot center for the EPIC - Kidney Transplant Module.
Education
Bachelor of Science - Business Management
Northern Kentucky University
Highland Heights, Kentucky05.2027
Skills
- Computer proficient – Microsoft Suite, Power BI, SharePoint, & Salesforce
- Provider and client relations
- Strong organizational skills
- Meticulous mindfulness
- Workflow optimization and process improvement
- Scheduling, reporting, and documentation
- Multi-tasking and time management
- Customer service and conflict resolution
- Purposeful effective communicator
- Project and task coordination
- Policy and compliance adherence
Certification
- Lean Six Sigma Green Belt | April 2024
- Prosci Certified Change Management Practitioner | December 2024
Timeline
Business Operations Specialist
AdventHealth
12.2024 - Current
Administrative Assistant
AdventHealth
09.2021 - 12.2024
Administrative Assistant
Cincinnati Children's Hospital Medical Center
09.2013 - 09.2021
Administrative Secretary
The Christ Hospital
03.2006 - 09.2013
Bachelor of Science - Business Management
Northern Kentucky University
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