Amy Hall
Centerville
Summary
Dynamic customer service specialist recognized for exceptional communication and problem-solving abilities. Demonstrated expertise in efficiently managing customer inquiries and resolving issues while upholding the highest standards of service. Strong advocate for team collaboration, with proven adaptability to evolving challenges. Renowned for reliability, empathy, and commitment to delivering customer-first solutions in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Learning Trainer
Amazon Logistics
06.2022 - 06.2023
- Delivered technical and process support to employees via in-person, phone, and email, troubleshooting system and workflow issues to minimize disruption.
- Diagnosed and resolved operational challenges, identifying root causes and providing clear solutions that improved efficiency and accuracy.
- Designed and maintained training materials, knowledge base articles, and job aids, enabling associates to independently resolve issues and stay up to date on process changes.
- Collaborated with HR, operations, and safety teams to escalate and resolve complex employee and process concerns, ensuring smooth workflows.
- Increased production output by 20% above company-wide metrics, directly improving efficiency and customer satisfaction.
- Consistently recognized for clear communication, problem-solving, and customer-first support in a fast-paced environment.
Property and Casualty Insurance Agent
USAA
01.2014 - 06.2014
- Provided customer support via phone and email, resolving inquiries, assisting with claims, and ensuring a professional, efficient client experience.
- Analyzed client portfolios to identify coverage gaps, ensuring optimal risk management and compliance with regulations.
- Demonstrated strong communication, problem-solving, and relationship management skills, contributing to client retention and positive customer experiences.
- Maintained confidentiality and professionalism while handling sensitive client information.
Operations Manager
Employees Wanted Magazine
01.2005 - 03.2012
- Provided frontline support to clients via phone and email, resolving inquiries, complaints, and account issues with empathy and efficiency.
- Collaborated with sales, administrative, and quality assurance teams to escalate and resolve complex issues, ensuring timely resolution and a positive customer experience.
- Increased customer satisfaction and retention by consistently resolving complaints with empathy, achieving a 75% renewal rate.
- Diagnosed and resolved billing, service, and product-related problems, implementing solutions that minimized disruptions and improved client satisfaction.
- Developed and maintained support documentation and training resources, improving consistency and enabling staff to assist customers better.
- Managed payroll, benefits, scheduling, and employee relations, supporting staff needs while maintaining smooth internal operations.
Administrative Assistant
Employees Wanted Magazine
10.2003 - 01.2005
- Assisted in diagnosing and troubleshooting billing, scheduling, and service-related issues, identifying root causes, and implementing solutions to minimize disruption for clients and executives.
- Consistently recognized for delivering exceptional customer service and exceeding expectations through strong communication, organization, and problem-solving skills.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelor of Arts - English
Arizona State University- Online
05-2025
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZSkills
- Client support
- Relationship building
- Critical thinking
- Multitasking and organization
- Commitment to goal achievement
- Problem-solving
- Process optimization
- Efficient administrative coordination
- Skilled in using Microsoft Office
- Experienced with Google Workspace
Timeline
Learning Trainer
Amazon Logistics
06.2022 - 06.2023
Property and Casualty Insurance Agent
USAA
01.2014 - 06.2014
Operations Manager
Employees Wanted Magazine
01.2005 - 03.2012
Administrative Assistant
Employees Wanted Magazine
10.2003 - 01.2005
Bachelor of Arts - English
Arizona State University- Online
Associate of Arts - Business Administration
University of Phoenix