Amy Halzel
Beloit,WI
Summary
Personable and dedicated Customer Support Professional with extensive experience in the Manufacturing industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Customer Care Representative
Kerry Inc.
Beloit, WI
05.2013 - Current
- Builds trusted relationships with customers and continually delights them with a positive, customer-centric attitude.
- Empowered to make decisions on behalf of the customer to ensure a world class customer experience.
- Anticipates, identifies, and quickly resolves issues by analyzing situations to determine best solutions.
- Maintains up-to-date knowledge of the market and customers’ business, relevant products, processes, and suppliers.
- Remains fully flexible to meet business requirements and demands.
- Leverages business knowledge to identify improvement opportunities.
- Provides timely, reliable, consistent, and professional communication with internal and external customers.
- Actively participates in special projects and assignments.
- Consistently exceeds yearly KPI Goals
Inventory Management Specialist
PlayCore Wisconsin
Janesville, WI
10.2010 - 05.2013
- Responsible for controlling company inventory in customer’s distribution centers.
- Maintain stock levels in customer’s warehouses based on seasonal demand criteria such as min/max levels and forecasting.
- Enter orders for and coordinate traffic to, from and between said warehouses. Maximize shipping value by utilizing best methods of delivery.
- Maintain accurate records of stock and monitor transactions.
- Reconcile inventory discrepancies.
- Communicate with the customers to maintain a good business rapport.
Production Manager
Kraft Oscar Mayer
Madison, WI
02.2007 - 05.2008
- Responsible for the day-to-day manufacturing operations focusing on safety, quality, cost, delivery, and morale.
- Ensure resources are available for the team to produce quality products along with working in a safe and efficient manner.
- Develop team members through coaching, counseling, and motivating the team towards achieving the goal of continuous improvement.
Shipping Supervisor
PlayCore Wisconsin
Janesville, WI
06.2004 - 04.2006
- Executed daily shipping schedule and managed inventory with safety in mind.
- Supervised all shipping personnel and enforced all procedures. Monitored the workflow, labor efficiencies and trained the employees.
- Completed internal quality audits on outgoing shipments to ensure shipments met specifications.
- Utilized Continuous Improvement processes.
- Directed the implementation of a new RF computerized shipping system.
Education
BBA - Law And Finance
University of Wisconsin - Whitewater
Whitewater, WI12-2005
BBA - Supply Chain Management
University of Wisconsin - Whitewater
Whitewater, WISkills
- Salesforce
- SAP
- Microsoft Applications
- Excellent Analytical Skills
- Complex Problem Solving Abilities
- Active Listener/Strong Communicator
- Highly Organized
- Goal Achiever
References
References available upon request.
Timeline
Customer Care Representative
Kerry Inc.
05.2013 - Current
Inventory Management Specialist
PlayCore Wisconsin
10.2010 - 05.2013
Production Manager
Kraft Oscar Mayer
02.2007 - 05.2008
Shipping Supervisor
PlayCore Wisconsin
06.2004 - 04.2006
BBA - Law And Finance
University of Wisconsin - Whitewater
BBA - Supply Chain Management
University of Wisconsin - Whitewater
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