Amy Hamilton
Kerrville,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Adept at working effectively unsupervised and quickly mastering new skills. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Cashier Specialist
Peterson Healthcare
Kerrville, TX
06.2021 - Current
- Performed opening and closing duties such as counting money in the register drawer.
- Greeted customers and provided friendly customer service.
- Accepted payments from customers in cash, check or credit and debit card form.
- Verified the accuracy of cash register operations before, during and after each shift.
- Balanced cash drawers at the end of each shift to ensure accurate funds on hand.
- Stocked shelves, organized merchandise displays and cleaned work areas as needed.
- Answered questions regarding store policies, products and services offered.
- Maintained a neat, clean and orderly checkout area to ensure customer satisfaction.
- Provided assistance to other employees when needed for special projects or peak times.
- Issued receipts for payments made in cash or check form according to company policy.
- Adhered to safety regulations including handling hazardous materials appropriately.
- Worked closely with front-end staff to assist customers.
- Processed payments promptly for customers to exceed productivity standards.
- Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
- Trained new team members in cash register operation, stock procedures and customer services.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
Front Office Coordinator
MHDD
Kerrville, TX
06.2019 - 06.2021
- Greeted and welcomed guests upon arrival.
- Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
- Scheduled appointments for clients and visitors.
- Maintained accurate records of all incoming and outgoing correspondence.
- Provided administrative support to front office team members.
- Ensured accuracy of data entry into the computer system.
- Assisted with ordering supplies as needed.
- Managed front desk operations during shifts worked.
- Prepared invoices, letters, memos, and other documents as required by management.
- Verified accuracy of information before entering it into the database system.
- Performed light housekeeping duties around the office area such as tidying up reception area and restocking supplies.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Updated customer contact information in database systems.
- Responded to customer inquiries via telephone or email in a professional manner.
- Assisted with filing paperwork both electronically and manually.
- Developed strong relationships with customers to ensure satisfaction with services provided.
- Attended training sessions to stay updated on new policies and procedures.
- Maintained general office organization and cleanliness.
- Responded to messages and emails to the office and transferred correspondence.
- Resolved customer complaints or answered customers' questions.
Retail Store Manager
Kerrville Window Fashions
Kerrville, TX
08.2017 - 06.2019
- Developed and maintained store policies and procedures.
- Coordinated stock replenishment processes as needed based on sales trends.
- Handled cash register transactions accurately while providing excellent customer service.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Organized merchandise displays according to seasonal promotions or special events.
- Created marketing plans that increased revenue by 15% within 6 months.
- Worked closely with vendors to negotiate contracts for goods or services.
- Built and maintained strong working relationships with team members.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Organized new stock for floor placement.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Updated and maintained store signage and displays.
Education
High School Diploma -
Eldorado High School
Eldorado, TX05.1994
Some College (No Degree) -
San Antonio College
San Antonio, TXSkills
- Customer Service
- Cash Handling
- Time Management Skills
- Customer Relations
- Customer Service Excellence
References
References available upon request.
Timeline
Cashier Specialist
Peterson Healthcare
06.2021 - Current
Front Office Coordinator
MHDD
06.2019 - 06.2021
Retail Store Manager
Kerrville Window Fashions
08.2017 - 06.2019
High School Diploma -
Eldorado High School
Some College (No Degree) -
San Antonio College