Summary
Overview
Work History
Education
Skills
Timeline
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Amy Hamilton

Oquawka,IL

Summary

Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.

Overview

26
26
years of professional experience

Work History

Patient Service Representative

Aspen Dental
08.2023 - Current
  • Schedule and confirm patient appointment
  • Answer phones, check voicemails and build provider schedules
  • Collect payments and co-pays and record in payments
  • Verify insurance coverage
  • Prepare new patient charts neatly and accurately
  • Perform various office duties assigned to by office manager
  • Respond to patient billing or financial inquiries
  • Work collaboratively with other team members to provide exceptional care
  • Consult with patients on treatment options provided by clinical team
  • Balance nightly deposits and credit card processing

Front Dest Receptionist

Cottage Rehab & Sports Medicine
12.2020 - 11.2021
  • Greet patients upon arrival, sign them in & obtain all demographic information
  • Answer telephones, taking & relaying messages; providing information to callers
  • Check patients in & out and schedule their appointments
  • Maintain accurate medical records; collect patient information forms, scan in computer, verify insurance, process payments from patients for co-pays & uninsured visits
  • Call patients to remind them of upcoming appointments
  • Answer questions regarding patient care and treatment when possible
  • Providing administrative & clerical support
  • Receive & sort mail & packages
  • Comply with procedures, rules & regulations on keeping a safe & clean reception area
  • Make weekly deposits
  • Keep weekly stats

Clerk

Henderson County Assessor’s Office
11.2019 - 08.2020
  • Greet customers
  • Perform clerical duties such as answering phones, conveying messages, running office errand, preparing outgoing mail, collecting and distributing incoming mail, using fax machine, using calculator, copying, typing and filing
  • Assist customers who are applying for exemptions or credits as allowed
  • Review for accuracy the property record card changes submitted by other staff
  • Compute property assessment changes
  • Review legal descriptions, surveys, and plats of subdivision as required and locate the corresponding parcels on plat maps
  • Assist in preparing assessment notices to taxpayers
  • Update mailing and physical addresses within tax software
  • Assist customers with requests for information or office materials

Motorclothes Manager

Heartland Harley-Davidson
01.2014 - 07.2018
  • Handle all merchandising, inventory control, ordering, cash control and maintenance
  • Oversee store opening and closing duties
  • Design displays for merchandising
  • Hire, train, and coordinate work schedules and establish job assignments
  • Model superior customer service behavior for all Motorclothes personnel by maintaining positive relationships with customers, employees, Operations Manager
  • Direct sales floor activities, assist customers and address customers’ needs
  • Work with other department managers to develop local marketing and advertising strategies
  • Help in planning special events throughout the year
  • Input data to prepare daily, weekly, and monthly reports
  • Attend training to keep current with merchandising trend
  • Attend yearly dealership shows and expos

Sales Associate

Heartland Harley-Davidson
06.2010 - 01.2014
  • Greet and direct customers
  • Provide accurate information
  • Answer customers’ questions about specific product/services
  • Conduct price and feature comparisons to facilitate purchasing
  • Cross-sell products
  • Ensure racks are fully stocked
  • Manage returns of merchandise
  • Inform customers about discounts and special offers
  • Provide customers feedback to the Store Manager
  • Always keep the showroom clean and organized
  • Maintain knowledge of all sales and promotions
  • Always stay up to date on products at all times

Medical Receptionist

Azer Clinic
10.1998 - 08.2009
  • Welcome and greet all patients and visitors, in person or over the phone and schedule patient’s appointment
  • Register new patients and update existing patient demographics by collection detailed patient information including personal and financial information
  • Facilitate patient flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patient and clinical staff
  • Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
  • Perform essential clerical task: filing, faxing, data entry, follow-up appointments made for referring doctors
  • Help in verifying insurance and collecting patient’s payments
  • Help in training all new employees for the front desk
  • Set up FCE (Functional Capacity Evaluation) for workman compensation insurance- get verification and gather all information needed for the therapist to review before the test is performed
  • Help in monthly billing
  • Review all discharged charts and make sure all charts are up to date on therapy notes, doctor’s notes and all insurance information is complete

Education

High School -

Union High School
Biggsville, IL
08.1988

LPN -

Carl Sandburg College
Carthage, IL
05.2008

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Appointment scheduling
  • Payment collection

Timeline

Patient Service Representative

Aspen Dental
08.2023 - Current

Front Dest Receptionist

Cottage Rehab & Sports Medicine
12.2020 - 11.2021

Clerk

Henderson County Assessor’s Office
11.2019 - 08.2020

Motorclothes Manager

Heartland Harley-Davidson
01.2014 - 07.2018

Sales Associate

Heartland Harley-Davidson
06.2010 - 01.2014

Medical Receptionist

Azer Clinic
10.1998 - 08.2009

LPN -

Carl Sandburg College

High School -

Union High School

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