Amy Hammack

• Conducted initial phone screens and coordinated interview schedules with hiring managers.
• Fostered relationships with hiring managers to understand departmental hiring needs.
• Provided a positive candidate experience throughout the recruitment process.
• Interviewed job applicants to obtain information on work history, education or job skills.
• Utilized various sourcing methods including social media, job boards, and networking events.
• Sourced and screened potential candidates for open positions.
• Managed time-to-fill to remain under 30 days.
• Coordinated schedules for background checks, drug screens, and physicals to ensure timely onboarding.
• Organized meetings between candidates and hiring managers.

Job Duties:

• Managed the employee life cycle with a focus on recruiting, onboarding, and employee experience.
• Recruited for a variety of roles, including Customer Service, IT, Marketing, and Sales positions.
• Utilized Paycor and the Paycor Recruiting system for recruitment, onboarding, and HR management.
• Informed job applicants of duties and responsibilities, compensation, and benefits.
• Developed and documented HR procedures to refine processes and drive compliance with policies.
• Served as the face of the company for announcements and changes via Microsoft Teams, and Microsoft Outlook.
• Implemented training programs and LMS for ongoing corporate education.
• Regularly updated the company intranet with current information.
• Maintained compliance with EEO, ADA, and affirmative action guidelines.

Key Projects:

• Standardized interview and phone screening questions for consistency in the hiring process.
• Developed and executed an internal application process in collaboration with Marketing, streamlining internal mobility.
• Created and implemented 90-day onboarding surveys to improve new hire integration and satisfaction.

• Compiled and maintained accurate records of customer policies, transactions, and correspondence.
• Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
• Researched relevant policy information to answer customer questions.
• Fostered strong relationships with current and prospective clients to maintain client retention.
• Responded to queries, solved, or referred problems and followed up with clients to increase satisfaction.
• Educated customers on new insurance products and services relevant to their needs.
• Advised customers on available coverage options that best fit their individual needs.

• Maintained cash drawer within prescribed cash limits and meet cash balancing requirements.
• Performed regular audits on teller drawers to maintain accuracy and prevent fraud.
• Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
• Helped customers open and close accounts, apply for loans and make sound financial decisions.
• Ensured compliance with federal regulations and internal policies during all transactions.
• Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
• Supervised and trained team of tellers, enhancing productivity and customer service skills.