Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AMY HAMMONS

Summary


Offering exceptional interpersonal abilities and commitment to creating welcoming environments, ready to thrive in customer-focused roles. Brings quick learning ability and aptitude for understanding customer needs, along with strong communication and multitasking skills. Ready to use and develop customer service and problem-solving abilities in Nutritional Assistant 2 role. As a service industry professional for 18 years, I'd like to continue to learn, grow, and advance my knowledge of the service industry. I'd like to continue being an active and productive member of my community.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front of House Staff Member

Ore House
09.2023 - 06.2024
  • Established welcoming atmosphere by greeting each guest warmly.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Helped guests at tables when in need of assistance.
  • Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
  • Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
  • Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
  • Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
  • Ensured smooth flow of service during busy periods by effectively managing reservations and seating arrangements.
  • Reduced wait times for customers by efficiently managing tables turnover rates during high-volume shifts.

Lead Server

Dalton Ranch Golf Course
05.2021 - 08.2023


  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Observed servers to provide feedback and coaching in areas requiring improvement.

Server

Red Snapper
11.2018 - 03.2020
  • This position included cash handling, bartending, and customer service of parties up to 30
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.

Taproom General Manager

Durango Brewing Company
06.2016 - 02.2018
  • Focusing on daily operations, FOH (Taproom) and BOH (Kitchen) managed inventory, and was responsible for daily reports, deposits, building maintenance and HR
  • Managed budget implementations, employee reviews, training, and schedules.
  • Developed and implemented strategies to increase sales and profitability, including Durango Snowdown events.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Formulated policies and procedures to streamline operations for servers, bartenders and kitchen staff.

Education

Biology -

UNIVERSITY OF TEXAS AT EL PASO
01.2010

Skills

  • Bartending
  • POS Systems: Aloha, Revel, Fourtees and Toast
  • Adaptability
  • Working under pressure
  • Creative Problem Solving
  • Boat Captain
  • Order taking
  • Cleanliness
  • Cultural awareness
  • Allergy awareness
  • Food presentation
  • Special diets

Certification

  • ServSafe
  • StateFoodSafety Food Handlers Card
  • BarSmarts Basic
  • Cicerone Certified Beer Server
  • TIPPS (NM)
  • TABC (TX)


Timeline

Front of House Staff Member

Ore House
09.2023 - 06.2024

Lead Server

Dalton Ranch Golf Course
05.2021 - 08.2023

Server

Red Snapper
11.2018 - 03.2020

Taproom General Manager

Durango Brewing Company
06.2016 - 02.2018

Biology -

UNIVERSITY OF TEXAS AT EL PASO

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